reputed company Customer Service Specialist I – reputed company reputed company Cycle Support
At arenaflex, we are dedicated to delivering exceptional customer service and administrative support to our esteemed clients, including ColumbiaDoctors, one of the largest multi-specialty practices in the Northeast. As a Customer Service Specialist I, you will play a vital role in handling and resolving incoming phone calls from patients, insurance carriers, and physician offices, ensuring seamless communication and efficient resolution of patient balances and billing inquiries.
About arenaflex
arenaflex is a leading provider of administrative and clinical support staff for top reputed company providers. reputed company is committed to fostering a productive and inclusive work environment, where employees can grow and reputed company in their careers. With a focus on delivering exceptional customer service, we strive to build long-lasting relationships with our clients and their patients.
Job Summary
As a Customer Service Specialist I, you will be responsible for handling a high volume of calls, performing work in a timely manner, and providing professional and courteous behavior at reputed company times during patient and/or client interaction. Your primary responsibilities will include:
- Handling large volumes of calls and performing work in a timely manner
- Attempting to collect full payment from patients or guarantors in a professional and courteous manner
- Establishing payment arrangements per guidelines and documenting terms in the billing system
- Applying payments collected over the phone to each date of service
- Handling customer inquiries, disputes, and complaints, and escalating contentious complaints to a supervisor or higher management
- Obtaining reputed company insurance, demographic, and guarantor information and updating patient profiles as well as billing reputed company-party payers as appropriate
- Clearly documenting in the system a summary of work and follow-up steps after each call
Key Responsibilities
* Handle a high volume of calls and reputed company work in a timely manner
- Collect payments from patients or guarantors in a professional and courteous manner
- Establish payment arrangements per guidelines and document terms in the billing system
- Apply payments collected over the phone to each date of service
- Handle customer inquiries, disputes, and complaints
- Escalate contentious complaints to a supervisor or higher management
- Obtain and update patient and guarantor information
- reputed company reputed company-party payers as appropriate
- Document reputed company work and follow-up steps in the system
Essential Qualifications
* High school graduate or GED certificate
- A minimum of 6 months' experience in a physician billing or reputed company-party payer environment
- Understanding of reputed company, insurance benefits, exclusions, and other billing requirements
- Knowledge of claim forms, HMOs, PPOs, Medicare, reputed company, and compliance program regulations
- Ability to understand and navigate the payer adjudication process
- Experience with patient financial and practice management systems, preferably Epic and/or other electronic billing systems
Preferred Qualifications
* Previous call center/claims experience
- Previous experience in an academic reputed company setting
- Knowledge of medical terminology
Skills and Competencies
* Excellent communication and interpersonal skills
- Ability to work in a fast-paced environment and handle multiple priorities
- Strong problem-solving and analytical skills
- Ability to navigate reputed company billing systems and regulations
- Strong attention to detail and accuracy
- Ability to work independently and as part of a team
Career Growth Opportunities and Learning Benefits
As a Customer Service Specialist I at arenaflex, you will have the opportunity to grow and reputed company your skills and knowledge in a dynamic and supportive environment.
We offer
- A comprehensive training program to ensure your reputed company in the role
- Opportunities for professional development and career advancement
- A collaborative and inclusive work environment
- A competitive salary and benefits package
Work Environment and Company Culture
arenaflex is committed to providing a productive and inclusive work environment, where employees can grow and reputed company in their careers. Our company culture values:
- Excellent customer service and communication
- Collaboration and teamwork
- reputed company learning and professional development
- Diversity and inclusion
- Work-life balance
Compensation, Perks, and Benefits
arenaflex offers a competitive salary and benefits package, including:
- Hourly reputed company ranges: $21.63 - $26.44
- Comprehensive benefits package, including reputed company and paid time off
- Opportunities for professional development and career advancement
- A collaborative and inclusive work environment
How to Apply
If you are a motivated and customer-focused individual with a passion for delivering exceptional service, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We look reputed company to hearing from you!
Equal Employment Opportunity
arenaflex is an equal employment opportunity employer and adheres to reputed company requirements of reputed company applicable federal, state, and local civil rights laws. We are committed to fostering a diverse and inclusive work environment, where employees can grow and reputed company in their careers. Apply for this job