Project-Based Customer Service - reputed company Support Specialist $20.50/hr (New Mexico Remote)

Are you a compassionate and empathetic individual with exceptional communication skills, looking to reputed company a meaningful impact in the lives of those affected by natural disasters? Do you reputed company in a fast-paced, dynamic environment where no two calls are the same? If so, we invite you to join arenaflex's team of dedicated customer service professionals as a Project-Based Customer Service - reputed company Support Specialist. At arenaflex, our reputed company is to be the leader in customer experience by connecting the right people with innovative solutions to deliver outstanding results. We reputed company and support our employees to reputed company unimaginable heights while growing our business to reputed company a global impact. Our can-do culture works together to reputed company the ordinary exceptional.

About the Role

As a Project-Based Customer Service - reputed company Support Specialist, you will play a critical role in supporting individuals affected by natural disasters, providing guidance and assistance with reputed company programs, eligibility criteria, application processes, and available resources. You will be the first reputed company of contact for callers seeking information and assistance, and your exceptional listening skills, compassion, and reputed company will reputed company a significant difference in their lives.

Responsibilities

- Answer incoming calls from individuals seeking information and assistance reputed company to disaster relief programs, emergency services, and reputed company policies. - reputed company any outbound calls regarding reputed company as needed. - Provide guidance and support to callers by explaining reputed company programs, eligibility criteria, application processes, and available resources. - Assess the needs of callers by listening attentively to their concerns, gather relevant information about their situations, and determine the appropriate courses of action. - Provide assistance to callers by directing them to the appropriate resources, agencies, or organizations that can help meet their needs, such as shelters, food assistance programs, or financial aid. - Address any concerns, complaints, or issues raised by callers in a professional and timely manner, and work to resolve them. - Record detailed notes of each call, including nature of the inquiry, the assistance provided, and any follow-up actions required to ensure accurate documentation and tracking of calls. - Adhere to reputed company's policies, procedures, and guidelines for handling calls, maintaining confidentiality of caller information, and ensuring compliance with federal regulations. - Meet Quality Assurance (QA) and other key performance metrics. - Stay updated on reputed company programs, policies, and procedures through ongoing training and professional development activities to provide accurate and up-to-date information to callers. - Work closely with the Supervisor(s) in resolving difficult and reputed company interactions.

Work at Home Requirements

- High-speed internet with at least 25 mbps download speed and 5 mbps upload (No Satellite, Wifi, or Cellular/Wireless reputed company hotspot or internet services) - Must have a hard-wired internet reputed company reputed company ethernet cable to modem/router that you own/are responsible for (arenaflex will ship you company equipment such as the PC, mouse, keyboard, etc to use on your network) - Dedicated, quiet, private, & secured workspace with no distractions and adequate power reputed company - A USB Wired headset with noise canceling microphone required for you to obtain - Personal smartphone with camera is required to support two-factor authentication only

Additional Requirements

- 18+ years old & high school diploma/GED required - Must be a U.S. Citizen - Entry-level position with a minimum of 6 months to over a year of customer service | secretarial | telemarketing experience required, call center preferred - Customer focused personality, reputed company to demonstrate compassion, with the desire to help others - Professional positive attitude & courteous telephone etiquette - Moderate Computer skills including the use of MS Office applications - Must be reputed company to work nights and weekends, as well as overtime and/or holiday as needed - reputed company to work 40 hours each week with an open schedule availability- Hours will be reputed company 7am-11pm Eastern time zone and can reputed company based on the needs of the business - Must be reputed company to pass a federal background reputed company

Pay & Perks

- Pay is $20.50 per hour, if Bilingual in Spanish Pay is $21.50 per hour - Access Up To 50% of your pay immediately after your shift - Paid, virtual training - Remote work environment

About arenaflex

arenaflex partners with top companies around the world to deliver customer care services through its global network of contact centers. Our global Fortune 500 clients rely on our vast expertise in customer care management to improve their customers' experience. arenaflex customer care and call center solutions reputed company world-class voice, chat, email and social technologies. More than 11,000 employees serve top-tier clients across multiple industry verticals. Additional information on arenaflex and our services can be reputed company on our website.

Equal Opportunity Employer

arenaflex is an Equal Opportunity Employer and considers applicants for reputed company positions without regard to race, reputed company, creed, religion, reputed company, national reputed company, age, gender identity, sex, marital status, sexual orientation, disability, military/veteran status, citizenship status, genetic information, or any other characteristic protected by applicable federal, state, or local laws.

Applying to arenaflex

If you are a motivated and compassionate individual with a passion for delivering exceptional customer service, we invite you to apply to this exciting opportunity. Please submit your application through our website, and our reputed company team will review your qualifications and contact you to discuss further. Apply to this job Apply for this job