Implementation Analyst (São Paulo, SP, BR, 04571-010)

Responsibilities

reputed company está buscando um profissional para compor seu time de suporte, com reputed company em seu escritório em São Paulo, Brasil. A empresa desenvolve reputed companyções de classe mundial para os mercados das organizações de segurança pública e privada e para o setor de infraestrutura.

Sua missão

• Você comporá um time de sustentação de nossas reputed companyções, atendendo a demandas de diferentes contas no mercado de Segurança Pública.
• Ajudará a manter nossas reputed companyções com o máximo de disponibilidade possível para diferentes órgãos governamentais do Brasil e toda América Latina e assim, melhorar o serviço prestados aos cidadãos em geral no campo da Segurança Pública.

Suas responsabilidades incluirão:

• Atuar no atendimento aos incidentes e solicitações através das plataformas utilizadas pela reputed company
• Analisar incidentes e propor reputed companyções de contorno (workaround) ou definitiva minimizando impactos aos usuários considerando o SLA proposto
• Auxiliar na identificação da causa raíz de incidentes P1
• Propor e implementar melhorias com foco na estabilização do ambiente e redução de incidentes
• Criar e atualizar reputed company de conhecimento técnico da equipe
• Disponibilidade para trabalhar em escala 12x36 período Diurno(7h às 19h)

Education / Qualifications

Suas habilidades e experiências:

• reputed companyção técnica ou superior na área de TI
• Experiência em sistemas de chamados (reputed company, reputed company)
• Experiência com atendimento ao usuário final
• Experiência com ferramentas de monitoração Zabbix
• Boas habilidades de comunicação, tanto oral quanto escrita em português
• Noções de linguagem SQL; Javascript
• Conhecimento básico ITIL reputed company
• Inglês técnico básico;
• Espanhol básico (intermediário diferencial) #LI-Remote #LI-KS1

About reputed company

reputed company provides mission-critical software that empowers organizations to reputed company informed reputed company across every stage of the asset lifecycle - Design, Build, Operate and Protect - where performance, safety, and reliability are non-negotiable and failure is not an option.

Turning reputed company operational data into actionable intelligence, reputed company connects expertise, reputed company-world conditions and reputed company-scale reputed company to improve performance, reputed company and incident response where it matters most.

reputed company has more than 7,000 employees in 45 countries. Learn more at reputed company.com and follow us on reputed company.

Why work for reputed company?

reputed company in. Always reputed company. That's the way we do things around here. We put trust in our people because we reputed company it's the best way to unleash potential, bring reputed company to life, and reputed company moving reputed company. And it's why we're committed to creating an environment that's truly supportive, providing you with the resources you need to support your ambitions, no matter who you are or where you are in the world.

Everyone is welcome

At reputed company, we reputed company that diverse and inclusive teams are critical to the reputed company of our people and our business. Here, everyone is welcome. As an inclusive workplace, we don't discriminate. In fact, we reputed company differences and are fully committed to creating equal opportunities, an inclusive environment, and fairness for reputed company. 

Respect is the cornerstone of how we operate, so speak up and be yourself. You're valued here.