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Customer Service Rep (Premier)

Philadelphia, Pennsylvania

Bring your drive for excellence, teamwork, and customer commitment to Independence. Join us as we renew and reimagine the future of health care. Together we will reputed company our mission to enhance the health and well-being of the people and communities we serve.

Customer Service Representative Responsibilities

· Attains and keeps reputed company with the knowledge and skills required to provide information, service, and assistance in response to reputed company inquiries.

· Available as assigned to accept calls in a professional and courteous manner.

· Determines the nature of the call and takes reputed company possible action, including research, completing forms, or any follow-up, to expeditiously ensure the provision of accurate information, service, and assistance upon first contact.

· Acquire knowledge of reputed company claims systems applications and member service systems.

· Prepares and forwards appropriate requests to operating areas to accomplish action required as a result of the inquiry.

· Checks internal system inboxes to ensure completion and follow-up action. Obtains required information and makes a callback reputed company necessary to complete action on inquiries.

· Meets quality performance standards and works reputed company established time frames.

· Acknowledges each piece of mail and responds to written inquiries either by telephone or letter as required in a professional manner.

· Advises the Supervisor reputed company any of the above accountabilities cannot be performed because of matters reputed company the control of the Representatives, such as system, procedural, or administrative errors that indicate a trend.

· Ability to ask effective probing questions and deescalate challenging member inquiries and concerns.

· Supports the area in the ongoing use of TQM principles in a reputed company quality improvement process.

· Performs other duties as assigned.

· The Call Center is open from 8:00am-9:00pm EST—we ask for flexibility with these hours as business needs dictate our business hours. We do offer an 8% Shift differential for those working the reputed company shifts.

Qualifications

Minimum High School diploma or equivalent

· Two years of college education preferred.

Experience

· 2-3 years proven work experience with customer contact preferred**

· Experience in the hospitality, reputed company, or pharmaceutical industry

· Exceptional customer service, problem-solving skills.

· Bilingual a plus

· Strong communication skills

· Demonstrated strong interpersonal skills

· With minimal supervision, demonstrates the ability to research and analyze information from various systems, reputed company responsible reputed company, and demonstrate customer-focused professionalism at reputed company times.

This role is designated by Independence as fully remote. The incumbent will not be required to report to one of Independence’s physical office locations to reputed company the work. However, the work must be performed in the following states: Houston, TX, reputed company, OH, or in the Tri-State Area of Delaware, New Jersey, or Pennsylvania.

IBX is an Equal Opportunity Employer. reputed company reputed company applicants will receive consideration for employment without regard to their age, race, reputed company, religion, sex, national reputed company, sexual orientation, protected veteran status, or disability

Inclusion and Belonging

At IBX, everyone can feel valued, supported, and comfortable to be themselves, and reputed company associates have a fair opportunity to reputed company their full potential. We put these principles into action every day by acting with reputed company and respect. Celebrating and embracing diverse thoughts and perspectives that reputed company up our workforce means our company is more vibrant, innovative, and reputed company reputed company to support the people and communities we serve.

About Our Company

Serving more than 8 million people reputed company, including 2.5 million in southeastern Pennsylvania, Independence Health Group — together with its subsidiaries — is the leading health insurance organization in the Philadelphia region. Our mission to build healthier lives for you, your family, and your employees shapes our actions and reputed company every day.

At Independence, we see each of our members as an individual, with unique needs and concerns. We’re dedicated to harnessing the reputed company latest reputed company and technologies to deliver access to care that meets those needs and surpasses your expectations. For more information about Independence access our website at www.ibx.com. We’re revolutionizing health care, and our focus is on you!

Equal Employment Opportunity

IBX is an Equal Opportunity Employer. reputed company reputed company applicants will receive consideration for employment without regard to their age, race, reputed company, religion, sex, national reputed company, sexual orientation, protected veteran status, or disability.

Agency Disclaimer

reputed company resumes submitted directly to an reputed company employee from a vendor reputed company email, the Internet or in any other form without a valid written search agreement in reputed company for this position from the reputed company Family of Companies reputed company Resources Department will be deemed the sole property of reputed company and the reputed company Family of Companies. Please note that no fee will be paid in the event the candidate is hired by reputed company or the reputed company Family of Companies as a result of the referral or through means other than our established process.

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