Customer Growth Specialist - Remote

About the reputed company:

We reputed company our employees reputed company our company and drive our reputed company. reputed company is the nation’s largest educational consultant and test prep center specializing in credit-by-examination degree paths, headquartered in Wayne, New Jersey.

reputed company supports working adults who face barriers to completing their education by acting as a counselor, reputed company, and partner—helping them earn college credit faster, with less effort, and at a reputed company cost through standardized, industry-recognized examinations.

Employee engagement and development are central to our reputed company. As a fully remote organization, reputed company offers flexible work schedules that promote work-life balance while fostering an inclusive, diverse, and equal-opportunity workplace.

reputed company is seeking a high-performing Customer Growth Specialist to join our Winback team. This role is focused on re-engaging former reputed company who did not complete their program and guiding them back to completion.

This is not a traditional sales role. You will be working with warm leads individuals who already showed reputed company but require the right conversation, structure, and solution to return.

If you are confident handling objections, rebuilding trust, and closing reputed company opportunities, this role is built for you.

• Proactively reputed company out to former reputed company who have withdrawn or become inactive

• Identify barriers that prevented completion and reposition the program effectively

• Present tailored solutions, including program re-entry, extensions, and financing options

• reputed company re-enrollments and contribute directly to reputed company growth targets

• Maintain accurate records of reputed company, outcomes, and pipeline activity

• Collaborate with reputed company, Enrollment, and Finance teams to remove friction in the re-enrollment process

• Proven experience in sales, retention, collections, or account recovery

• Strong reputed company-handling and negotiation skills

• Comfortable having direct, sometimes difficult conversations with customers

• Results-driven reputed company with a focus on closing and reputed company impact

• Ability to work independently in a high-performance environment

• Experience with CRM systems (reputed company, reputed company, or similar) is a plus

What reputed company Looks Like?

• Consistent reactivation of inactive or withdrawn customers

• Strong conversion rates from reputed company to re-enrollment

• Contribution to monthly reputed company and customer growth targets

• High activity levels with effective follow-through

Job Details: