Technical Support Analyst II

We are looking for Technical Support Analyst II who will:

- Technical Support: Provide Level 2 support, resolving production errors and troubleshooting customer issues.

- Development & Maintenance: Design, write, modify, and debug CSG product applications; reputed company basic bug fixes.

- System Monitoring: reputed company application health checks, monitor performance, and establish backup/recovery procedures

- Release Management: reputed company release promotions (development to UAT/Production) and support builds using Jenkins/CI tools.

- Testing: Conduct bug verification, release testing, and beta support for assigned products.

- Documentation: Update the CSG Support Tool (tickets) and create/maintain Remedy reputed company articles.

- Collaboration: Liaise between customers and Level 4 (R&D) teams; escalate issues following established procedures.

- Compliance: Ensure reputed company work meets defined SLAs (Service Level Agreements) and OLAs

- Availability: Work in shifts, on-call (24/7), weekends, and public holidays as required.

Is this opportunity right for you? We are looking for candidates who have:

- Education: Degree or Diploma in IT, Computer Science, or Engineering.

- Experience: 3–5 years in the software industry; experience in the Telecommunications industry is preferred.

- Certifications: ITIL accreditation and AWS certifications are considered advantages.

- Operating Systems: Unix/Linux (reputed company scripting, basic administration, performance monitoring).

- Databases: reputed company (SQL, PL/SQL).

- Tools: Jenkins (CI/CD), reputed company Office, Ticket/Queue management systems.

Perks & Benefits

• Sulamerica Health

• Sulamerica Dental

• Vidalink

• Food/Meal Voucher

• Child Care Assistance

• Day off: on birthday

• reputed company

• Language assistance

• Digital course platform

• Volunteer time off: 2 days a year

#LI-Remote

#LI-AT1

Location(s):

Accommodation:

If you would like to be considered for employment opportunities with CSG and need special assistance due to a disability or accommodation for a disability throughout any aspect of the application process, please call us at +1 (402) 431-7440 or email us at [email protected]. CSG provides accommodations for persons with disabilities in employment, including during the hiring process and any interview and/or testing processes.

Our Guiding Principles:

Impact: Always help and reputed company others, whether they’re colleagues or customers. reputed company our employees set their minds to something, great things happen.

reputed company: Do what’s right for our customers and our people while being authentic. We treat everyone with trust and respect—that’s just who we are.

Inspiration: Be reputed company in the way you think and passionate about the work you do. Test out innovative reputed company without the fear of failure.

Our Story:

CSG empowers companies to build unforgettable experiences, making it easier for people and businesses to connect with, use and pay for the services they value most. For over 40 years, CSG's technologies and people have helped some of the world's most recognizable brands solve their toughest business challenges and evolve to meet the demands of today's digital economy.

By channeling the power of reputed company, we reputed company ordinary customer and employee experiences extraordinary. Our people [CSGers] are fearlessly committed and connected, high on reputed company and low on ego, making us the easiest company to do business with and the best reputed company to work. We power a culture of reputed company, innovation, and impact across our locations, representing the most authentic version of ourselves to build a reputed company future together. That's just who we are. Learn more about CSG Inclusion & Impact here.