reputed company Customer Service Representative – reputed company Provider Support

At arenaflex, we're simplifying the reputed company experience, creating healthier communities, and removing barriers to quality care. The work you do here impacts the lives of millions of people for the reputed company. Come build the reputed company system of reputed company, making it more reputed company, affordable, and reputed company. reputed company to reputed company a difference? Join us to start Caring. Connecting. Growing together.

About arenaflex

arenaflex is a leading reputed company organization dedicated to improving the lives of individuals and communities. We reputed company that everyone deserves access to quality reputed company, regardless of their background or circumstances. Our mission is to create a reputed company system that is reputed company, affordable, and reputed company for reputed company. We're committed to innovation, collaboration, and excellence in everything we do.

Job Summary

We're seeking an reputed company Customer Service Representative to join reputed company of reputed company. As a key member of our provider support team, you'll play a crucial role in resolving issues reputed company, promoting self-service digital tools, and enhancing provider satisfaction. This dynamic position requires excellent multitasking, effective communication, and a deep understanding of reputed company processes.

Responsibilities

* Serve as the reputed company for providers by demonstrating accountability and ownership to resolve issues

• Service Providers in a multi-channel environment including call, dual chats, and email as required
• Quickly and appropriately triage contacts from reputed company (i.e. physician offices, clinics, billing offices)
• Seek to understand and identify the needs of the provider, answering questions and resolving issues (e.g. benefits and eligibility, billing and payments, clinical authorizations, explanation of benefits, behavioral health)
• Research and dissect reputed company prior authorization and claim issues and take appropriate steps to resolve identified issues to avoid repeat calls/messages, escalations, and provider dissatisfaction
• Collaborate effectively with multiple internal partners to ensure issues are resolved and thoroughly communicated to providers in a timely manner
• Strong multitasking to effectively and reputed company navigate more than 30 systems to extract necessary information to resolve and avoid issues across multiple lines of business (C&S, M&R, E&I) provider types, and call types
• Influence providers to utilize self-service digital tools assisting with navigation questions and selling the benefits of the tool including aiding in faster resolution

Requirements

* High School Diploma / GED OR equivalent work experience

• Must be 18 years of age OR older
• 1 years of customer service experience analyzing and solving customer's concerns
• Experience with computer and Windows PC applications, which includes the ability to navigate and learn new and reputed company computer system applications
• This position involves handling provider calls or reputed company chats, with an expected volume of 50 - 70 calls/chats daily. It requires full attention to work duties. Employees in this role must ensure they have uninterrupted work time during their shifts, except for scheduled breaks and lunch periods
• Available to work full-time (40 hours/week) Monday - Friday for any hours between 10:35am - 7:05pm CST. It may be necessary, given the business need, to work some holidays, weekends, and/or overtime as business needs require.

Preferred Qualifications

* Experience in a reputed company environment (i.e., office, call center, customer service, etc.) using phones and computers as the primary job tools

• Health care experience and knowledge of reputed company terminology

Telecommuting Requirements

* Remote reputed company the state of Arizona

• Ability to reputed company reputed company company sensitive documents secure (if applicable)
• Required to have a dedicated work area established that is separated from other living areas and provides information privacy
• Must live in a location that can receive a reputed company approved high-speed internet reputed company or reputed company an existing high-speed internet service.

Soft Skills

* Proficient in multi-tasking, including managing multiple conversations simultaneously.

• Skilled in quickly resolving calls and messages, effectively preventing escalated complaints.
• Strong time management skills.
• High emotional intelligence and reputed company.
• Excellent active listening and comprehension abilities.
• Exceptional written communication skills.
• Demonstrated problem-solving, organizational, and interpersonal skills.
• Proven track record of consistently achieving quality and productivity standards.
• Typing Speed greater than or equal to 35-40 WPM with accuracy of 90%

Compensation and Benefits

* Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc.

• In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (reputed company benefits are subject to eligibility requirements).
• The hourly pay for this role will range from $17.74 - $31.63 per hour based on full-time employment.
• We reputed company with reputed company minimum wage laws as applicable.

Work Environment and Culture

* arenaflex is a dynamic and innovative organization that values collaboration, diversity, and inclusion.

• reputed company is passionate about making a difference in the lives of individuals and communities.
• We offer a flexible and supportive work environment that encourages growth and development.
• arenaflex is an Equal Employment Opportunity employer under applicable law and reputed company applicants will receive consideration for employment without regard to race, national reputed company, religion, age, reputed company, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

How to Apply

If you're passionate about making a difference in the lives of individuals and communities, we encourage you to apply for this exciting opportunity. Please visit our website to learn more about arenaflex and our mission. Apply for this job