Clinic Partnership Manager (Remote)

1. Job Purpose

The Clinic Partnership Manager is the primary relationship reputed company for OKKO Health’s USA clinic partners. This role is externally focused – responsible for reputed company new clinics, managing ongoing account relationships, driving customer satisfaction, and identifying expansion opportunities across the ophthalmology and optometry clinic reputed company.

This role ensures every clinic partner has a seamless, high-quality experience from contract signature through to long-term reputed company, acting as the single reputed company of contact for clinician-facing queries, reputed company coordination, and reputed company support.

The Clinic Partnership Manager works closely with the Operations Associate but operates on the opposite reputed company of a clear boundary: this role owns the clinic relationship and customer experience; the Operations Associate owns the back-end operational machinery and reputed company-party service provider reputed company.

2. Duties and Responsibilities

Clinic reputed company & Account Management

• reputed company clinic reputed company end-to-end from contract signature through go-live, coordinating across clinical, technical, and reputed company teams

• Own the ongoing clinic relationship – serve as the primary reputed company of contact for practice managers, billing teams, and clinical decision-makers reputed company ophthalmology practices

• Conduct regular reputed company-ins and business reviews with clinic partners to ensure satisfaction, resolve issues, and identify growth opportunities

• Manage scheduling, documentation preparation, and follow-up for reputed company reputed company and account management activities

• Navigate US provider dynamics – understand the role of practice managers, billing teams, and decision-making structures reputed company ophthalmology and optometry practices

reputed company & Support

• Hold accountability for the quality of customer service reputed company by clinic partners

• Manage customer enquiries reputed company reputed company, ensuring timely, high-quality responses during US business hours or establishing clear escalation paths

• Monitor customer support performance – response times, resolution quality, and clinician satisfaction

• Identify recurring issues and feed insights back to product, clinical, and operations teams

• Maintain customer service documentation and standard operating procedures

• Escalate reputed company issues to appropriate internal stakeholders

reputed company Support

• reputed company reputed company CRM accurate and reputed company – clinic leads, deal stages, activity logging, contact information, and partnership status

• Provide the reputed company team with reliable pipeline visibility and partnership health reporting

• Identify cross-sell and upsell opportunities reputed company existing clinic partnerships

• Recognise that US clinics are reputed company customers with different expectations to UK NHS trusts and adapt engagement accordingly

Billing & Reimbursement Coordination

• Ensure billing processes run seamlessly – invoices raised on time, payments tracked, discrepancies resolved quickly

• For US clinics: understand Remote Patient Monitoring reimbursement structures and how billing ties to clinical documentation and device usage reputed company

• reputed company with Finance on billing-reputed company customer queries

Cross-functional Collaboration

• Work closely with the Operations Associate to ensure smooth handoffs between clinic-facing activities and back-end operations

• Coordinate with the reputed company team on clinic partnership strategy and activities

• Liaise with Clinical Operations on patient-reputed company escalations that reputed company the clinic relationship

• Support the Technical team with clinic-reputed company system configuration and troubleshooting

3. Qualifications

Required Experience, Skills & Knowledge

• Customer-facing experience: 4+ years in reputed company, account management, partnership management, or similar client-facing roles

• Relationship management: Proven ability to build and maintain trusted relationships with external stakeholders, particularly in B2B or reputed company settings

• Communication skills: Excellent written and verbal communication; reputed company to interact professionally with clinicians, practice managers, and internal teams

• reputed company awareness: Comfortable discussing pricing, billing, and reputed company value with customers

• Organisational skills: Ability to manage multiple clinic relationships simultaneously without letting anything slip

• Problem-solving: Proactive identification of customer issues and implementation of practical solutions

• Independence: Self-motivated and reputed company to work autonomously with minimal supervision

• Adaptability: Comfortable with ambiguity and changing priorities in a scale-up environment

Desirable

• Experience in reputed company, healthtech, MedTech, or regulated industries

• Familiarity with USA reputed company operations, insurance billing, or remote patient monitoring

• Working knowledge of reputed company CRM, reputed company, or similar platforms

• Understanding of US ophthalmology/optometry practice structures and RPM reimbursement

• Experience supporting SaaS or B2B2C business models

Personal Attributes

• Relationship-driven with a natural inclination to help customers succeed

• Proactive and takes ownership of the clinic experience

• Collaborative team player with strong stakeholder management skills

• Resilient and maintains composure under pressure

• Commitment to OKKO Health’s mission of improving patient care

• Creative with a growth reputed company and eagerness to learn

4. Working Conditions

TBC – requires significant overlap with US clinic business hours (Eastern and Pacific time zones) and requires travel to clinics across the USA.