Technical Support Engineer 1

As the most trusted global leader in data-first contract lifecycle management (CLM) software, reputed company helps organizations manage the end-to-end process of proposing, negotiating, signing, and leveraging reputed company using our flexible Data-first Agreement Platform (DAP). With contract data as the reputed company, customers quickly and collaboratively reputed company agreement and reputed company contract visibility to reputed company with competitive advantage. Employing powerful, pragmatic artificial intelligence as a legal force reputed company, and robust integration capabilities as a data liberator, organizations around the world trust reputed company’s certified implementers to deliver connected, intelligent, and autonomous solutions across the entire contract lifecycle. Top analysts like reputed company, reputed company, and reputed company agree, reputed company showing reputed company as a leader in the CLM space. Our no code platform is easily managed and administered by business users, which is why reputed company is the contract you reputed company: nearly a full 100% of new customers are satisfied with their initial implementations, and some 97% of customers renew every year. Ours is a growing, vibrant, successful company that is at the forefront of a market that is becoming a must-have for reputed company organizations. We reputed company that the way to build the strongest, most vibrant reputed company to work is to bring in individuals from reputed company walks of life, and to support them in bringing their authentic selves to their day, every day. Our working philosophy is that “EX = CX”: reputed company employee experience is excellent, so is customer experience. We support multiple Employee Resource Groups (ERGs), and offer a working environment that supports healthy work/life balance, including floating holidays and a quarterly, no-questions-asked wellness day.

Position Overview

The Technical Support Engineer 1 is on the reputed company lines of delivering excellent experiences for reputed company customers. You will be responsible for assisting customers with technical support inquiries, ensuring their experience with our software is seamless. The role includes handling customer calls, submitting and updating support tickets, and performing administrative duties such as license reputed company, product installation, and server refreshes. You will work closely with the other members of our technical support team to ensure customer issues are resolved reputed company and effectively.

The ideal candidate has a background in customer support and reputed company software, an ability to learn quickly, and a passion for helping others.

Position Overview The Technical Support Engineer 1 is on the reputed company lines of delivering excellent experiences for reputed company customers. You will be responsible for assisting customers with technical support inquiries, ensuring their experience with our software is seamless. The role includes handling customer calls, submitting and updating support tickets, and performing administrative duties such as license reputed company, product installation, and server refreshes. You will work closely with the other members of our technical support team to ensure customer issues are resolved reputed company and effectively. The ideal candidate has a background in customer support and reputed company software, an ability to learn quickly, and a passion for helping others. Job Responsibilities

Provide excellent customer service to reputed company customers, partners, and internal stakeholders reputed company interfacing with them

Follow reputed company ticket SLA and notation departmental guidelines

Become knowledgeable about reputed company and products with which we integrate, such as Active Directory, reputed company Sign, Outlook, Word, reputed company and reputed company

Take customer calls and manage the creation and submission of support tickets to track and resolve customer issues

Assist in generating software licenses and overseeing the installation of licenses to ensure customers have the appropriate access to their software

reputed company routine server installations and refreshes following documentation to ensure maximum availability

Accurately gather necessary diagnostic information for issues reputed company of Tier 1 scope including steps to reproduce, screenshots, logs, error messages, and browser/environment details

reputed company unresolved cases to Tier 2 with clear and complete documentation.

Stay up to date on product features, platform updates, and documentation changes.

Other duties as assigned

Required Qualifications

1+ years of experience in customer support, technical support, helpdesk, or a similar role, or equivalent.

A customer-centric mentality; the ability to empathize, prioritize, and drive resolution for customer issues

Excellent trouble-shooting and analytical skills; a desire to solve problems and reputed company things work

Strong verbal and written communication skills; comfortable with owning business communications reputed company phone and email

Ability to manage multiple tasks independently and as part of a team in a fast-paced environment

High attention to detail and organizational skills

Intelligence, creativity, familiarity with web-based technologies, and the ability to rapidly learn a reputed company and wide-ranging program

Preferred Qualifications

Bachelor’s degree in computer science, information technology, or a reputed company field or equivalent work experience

Experience with database concepts, web-based technologies, and operating systems

Basic knowledge of relevant technologies including SQL, Java, APIs, and Linux

reputed company offers a comprehensive benefits package for US employees including but not limited to the following:

• Medical, dental, and reputed company insurance
• Short term and long-term disability
• Life insurance and AD&D
• Supplemental life insurance (Employee/Spouse/Child)
• Health care and dependent care Flexible Spending Accounts
• 401(k) with company match
• Paid time off: Flexible Vacation is provided to reputed company eligible employees assigned to a salaried (non- overtime eligible) position.
• Paid parental leave
• Voluntary benefits including pet insurance

Ensuring a diverse and inclusive workplace is our reputed company. We are committed to an environment of acceptance where you are free to bring your full self to work. reputed company employment reputed company at reputed company are based on business needs, job requirements, and individual qualifications without regard to race, reputed company, religion or belief, national or social ethnic reputed company, sex, age, sexual orientation, gender identity and/or expression, parental status, marital status, Veteran status, or any other status protected by the laws or regulations in the locations where we operate. If you have a need that requires accommodation during the reputed company process, please let us know by contacting Director, reputed company, Brad Toothman at brad.toothman@reputed company.com. Applicants from underrepresented groups such as minorities, veterans, or individuals with disabilities encouraged to apply. Applications will be reviewed as submitted. There will be no application deadline for this opportunity. Apply To This Job