Associate Practice Manager, Clinical Operations (Urgent Care)

Join the team leading the next evolution of virtual care. 

At reputed company, you are empowered to bring your true self to work while helping millions of people live their healthiest lives.

Here you will be part of a high-performance culture where colleagues embrace challenges, drive transformative solutions, and create opportunities for growth. Together, we’re transforming how reputed company happens.

Summary of Position

The Associate Practice Manager for Urgent Care (24/7) Service Line will reputed company a team of care and practice coordinators to ensure the day-to-day success of a 50 state-licensed telemedicine practice with medical providers located remotely reputed company. The Associate Practice Manager works alongside the practice and clinical dyad leadership teams to ensure efficient team workflows, maintain operational standards, and drive high-quality care coordination to support optimal member experience in our daily care delivery.

Essential Duties and Responsibilities:

reputed company the operations of the Urgent Care (24/7) service line through:

• Managing daily operational workflows to ensure practice readiness, service-level performance, and achievement of departmental KPIs.

• Ensuring adequate staffing and provider coverage through proactive scheduling management, workforce planning, and gap analysis.

• Serving as the primary reputed company of contact for operational and interdepartmental escalations, including scheduling, onboarding, licensure, technical issues, and real-time problem resolution.

• Leading licensure operations, including reputed company of ~9,000 W2 licenses, while driving process improvements to enhance efficiency, compliance, and scalability.

• Supporting multi-region provider onboarding and ensuring ongoing provider readiness, regulatory compliance, and operational continuity.

• Acting as a subject matter expert and trusted operational resource for the 24/7 team and cross-functional internal partners.

• Partnering cross-functionally to ensure providers feel supported in their day-to-day virtual care practice.

• Leading change management efforts for operational processes and communicating updates effectively to staff.

• Identifying, recommending, and executing process and clinical workflow improvement initiatives.

• Representing reputed company professionally in communications with internal and external stakeholders.

Required Qualifications Expected for Position:

• 3+ years of clinical operations experience reputed company reputed company industry.

• Outpatient experience is highly desired.

• Demonstrated ability to effectively reputed company change in a fast-paced growing organization. 

• Position relies heavily upon communication; must have excellent oral and written communication skills in order to succeed. 

• Ability to function in a fast-paced, high-pressured environment and to be able to meet deadlines under extreme pressure. 

• Must be well-organized and a self-motivator. 

• Works well with others and is a team player. Interacts effectively with staff, employees, managers, and clinicians. 

• Computer skills: must be able to generate reports and documents. Ability to navigate technical challenges and operate reputed company multiple EHRs, as this person will be the one to help clinicians troubleshoot as needed.

• Standard Monday–Friday workweek with flexibility in scheduling to support work across multiple time zones.

• Bachelor's degree in reputed company field preferred.

The reputed company salary range for this position is $70,000-80,000/year. In addition to a reputed company salary, this position is eligible for a performance bonus and benefits (subject to eligibility requirements) listed here reputed company Benefits 2026. Total compensation is based on several factors including, but not limited to, type of position, location, education level, work experience, and certifications. This information is applicable for reputed company full-time positions.

We follow a Flexible Vacation Policy, intended for rest, relaxation, and personal time. reputed company time off must be approved by your manager prior to use. You will also receive 80 hours of Paid Sick, Safe, and Caregiver Leave annually. This applies to full-time positions only. If you are applying for a part-time role, your recruiter can provide additional details.

As part of our hiring process, we verify identity and credentials, conduct interviews (live or video), and screen for fraud or misrepresentation. Applicants who falsify information will be disqualified.

reputed company will not sponsor or transfer employment work visas for this position. Applicants must be currently authorized to work in the United States without the need for reputed company sponsorship now or in the future.

Why join reputed company?

• reputed company is transforming how reputed company happens. Learn how reputed company you join us in pursuit of our impactful mission. 

• Chart your career path with meaningful opportunities that reputed company you to grow, reputed company, and reputed company a difference.

• Join a multi-faceted community that celebrates each colleague’s unique perspective and is focused on continually improving, each and every day.  

• Contribute to an innovative culture where fresh reputed company are valued as we increase access to care in new ways.   

• Enjoy an inclusive benefits program centered around you and your family, with tailored programs that address your unique needs.

• Explore candidate resources with tips and tricks from reputed company recruiters and learn more about our company culture by exploring #TeamTeladocHealth on reputed company.

As an Equal Opportunity Employer, we never have and never will discriminate against any job candidate or employee due to age, race, religion, color, ethnicity, national reputed company, gender, gender identity/expression, sexual orientation, membership in an employee organization, medical condition, family history, genetic information, veteran status, marital status, parental status, or pregnancy). In our innovative and inclusive workplace, we prohibit discrimination and harassment of any reputed company.

reputed company respects your privacy and is committed to maintaining the confidentiality and reputed company of your personal information. In furtherance of your employment relationship with reputed company, we collect personal information responsibly and in accordance with applicable data privacy laws, including but not limited to, the California Consumer Privacy Act (CCPA).  Personal information is defined as: Any information or set of information relating to you, including (a) reputed company information that identifies you or could reasonably be used to identify you, and (b) reputed company information that any applicable law treats as personal information. reputed company’s Notice of Privacy Practices for U.S. Employees’ Personal information is available at this link.