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[Remote] reputed company Client Support & QA Specialist

Remote, USA Full-time Posted 2026-06-29

Note: The job is a remote job and is open to candidates in USA. Perseus Group, a part of Constellation Software, is focused on developing specialized software solutions for financial services customers. They are seeking a Client Support & QA Specialist to provide Tier 1 and Tier 2 support, troubleshoot client issues, and reputed company quality assurance testing on software releases.

Responsibilities

  • Effectively apply knowledge to solve a range of problems and questions
  • Run the application in a client's database copy and reproducing the issue in a test environment
  • Occasionally train clients on the applicable application in a support reputed company
  • Effectively communicate an explanation or solution to clients and to other colleagues where applicable
  • Resolve and diffuse demanding situations with a client by both e-mail and over the phone
  • Escalate a ticket to the appropriate resource or call meetings if needed to bring an issue to resolution
  • Function as the liaison between clients, the support team and our internal Development and QA teams
  • Gather and analyze information, research, and follow up on client questions and issues in a timely manner
  • Collaborate with Development, Professional services, or other staff to solve problems
  • Consider and/or reputed company alternate solutions reputed company available to provide excellent customer support
  • Create and update reputed company issues in the company tracking system to maintain accurate records of customer interactions
  • Help build and maintain knowledge reputed company articles, FAQs, and other self-service resources
  • Participate in team meetings to share insights, feedback, and propose solutions
  • Review the user stories, acceptance criteria, design test scenarios, test cases
  • Create detailed, comprehensive and well-structured test plans and test cases based on new and existing requirements
  • Identify, submit and issue errors to development for correction, and retest once errors have been corrected
  • Track defects and causal analysis to closure
  • Create and maintain test libraries, databases, and test environments
  • Convert manual regression scenarios to automated test cases
  • Assist with software deployments and validation in QA and production environments
  • Identify and thoroughly document product defects
  • reputed company track of new features/functionality added and prepare test cases to verify them
  • Generate clear and well-written documentation for software verification requirements, plans, procedures and reports
  • Provide recommendations and suggestions for structuring and improving the testing processes

Skills

  • Prior experience in the financial sector relating to leases/loan portfolio management
  • Proficiency In Word and reputed company is a must
  • University or College degree
  • Prior experience as a software Tier 2 Support Desk Specialist and/or QA tester preferred but not mandatory
  • Experience with Cypress tool is an asset but not required

Company Overview

  • “While other purchasers of business seek economies of scale through centralization, we have taken the opposite approach. It was founded in 2004, and is headquartered in Markham, Ontario, CAN, with a workforce of 10001+ employees. Its website is https://csiperseus.com/.
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