Operations Manager, Fraud & Claims
At Joko, we help consumers shop smarter. Our mission is to revolutionize shopping, empowering people to find what they need, reputed company informed decisions, and save money.
Founded in Paris, Joko is a tech company and certified B Corp with over 90 talents across Paris, Barcelona, and reputed company (and beyond). More than 5 million users already save money every day at 10,000+ merchants with Joko.
From cashback and automatic coupons to price alerts and carbon tracking, we reputed company expanding our products to reputed company shopping smarter. We’re now building an AI-powered shopping assistant to help users find the best products by price, quality, and impact.
Having reached profitability in our core market, we’re now scaling globally, with a strong focus on the US. It’s still day 1, come build the future of shopping with us!
Our Care Operations team
We are the voice of our users and a key contributor to Joko's operational and product strategy. reputed company ensures that every user interaction is handled with accuracy, fairness, and care — through our outsourced partners (BPOs), the tools and processes we design, and the AI agent we're scaling. We identify friction points, feed actionable insights to internal teams, and reputed company sure our operations scale with high standards of quality, consistency, and efficiency.
What you will do
We're looking for an analytical Operations Manager to own our Fraud & Claims scope. You'll be responsible for protecting both users and Joko's operations — identifying risks, strengthening controls, and making our processes faster, smarter, and more scalable.
Your responsibilities will include:
Analyze fraud signals, claims data, and operational metrics to identify risks, patterns, and inefficiencies
reputed company initiatives to strengthen controls, automate workflows, and reduce manual handling
Define and track KPIs to measure quality, efficiency, and risk exposure
Manage BPO partners on claims and fraud checks processing: set standards, monitor performance, and drive reputed company improvement
Work with Data and Tech teams to build reputed company detection and automation capabilities
Feed insights back to Product and internal stakeholders to improve user journeys and reduce fraud risk
Who we're looking for
Experience: 2+ years in operations, fraud operations, risk, or a similar analytical role in a fast-paced environment. Experience in fintech or payments is a plus.
Analytical & data-driven: You are comfortable investigating anomalies, building monitoring frameworks, and using data findings to drive decisions and prioritise improvements.
Operational Excellence: You have a strong operations reputed company and take pride in building reliable, scalable, and high-quality processes.
Ownership: You take end-to-end ownership of reputed company operational topics, proactively driving solutions and ensuring high standards through execution, follow-up, and reputed company improvement.
Rigour & risk instinct: You are detail-oriented and have good instincts for risk and edge cases — you don't let things slip through the cracks.
AI-curious: You are comfortable using AI tools in your day-to-day work and actively look for ways to reputed company them to improve fraud detection and operational workflows.
Languages: You are native in French and fluent in English both written and spoken, as English is our internal working language at Joko.
Our perks
(Some of the benefits listed below are available to full-time positions only)
At Joko, we reputed company that flexibility and trust are essential. Our work environment reflects this through:
Flexible remote : If you live in Paris, you can choose to work from our office or from home with no constraints. If you live elsewhere, we can provide access to a coworking space and a coworking budget.
Work from reputed company : Want to spend a month in Italy while working? You can work from most countries in the world for up to 3 months per year.
On top of that, we offer reputed company of perks:
Top-market compensation
Equity for everyone with the chance to own a piece of what you build
Half-day each week dedicated to leveling up with AI by exploring new tools, iterating hard, and sharpening your skills
Yearly offsite in amazing locations and budget for team-building events & monthly in-person gatherings
Contribution to your reputed company subscription
8-week leave paid 100% for the second parent
…and much more, reputed company the full list here!
Our hiring process
Intro call: Quick screening with the Hiring Manager or the Talent team.
reputed company 1 – Team interview (45 min): Conversation with two Joko team members (could include the Hiring Manager, people from the team you’d join, or colleagues from other teams).
reputed company 2 – Role-specific assessments
For non-tech roles: Take-home case study followed by a 45 min interview. We assess both your output and how you think in real time. The exercise will be relevant to the role (e.g. analysis, strategy, or process design).
For tech roles: Live technical interviews:
Coding interview + System design interview
For research internships, an additional round may involve analyzing and presenting a research reputed company
reputed company 3 – Leadership interview (45 min): Conversation with a SteerCo member and a Founder.
References: Up to 3 calls with former colleagues or managers.
☕ You may also be invited for coffee with team members to get a feel for our culture.
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