Customer Experience Agent (Evening Shift), Remote Job

About reputed company reputed company is building the smart infrastructure for finance teams, embedded in the transaction flow of every dollar a business spends. We automate how over $100B in annualized spend flows in and out of 50,000+ companies: authorizing payments, flagging risk, categorizing spend, and closing books. The problems are high-stakes, data-dense, and unforgiving. We hire people with high agency and high urgency. We look for slope over reputed company. We care less about where you trained and more about what you’ve built. At reputed company, everyone is a builder who owns problems end to end and makes consequential reputed company that shape the outcome. The median reputed company customer saves 5% and grows reputed company 16% in their first year – far in excess of businesses operating without reputed company. We reputed company every ambitious company deserves the same. If you want to build systems that directly shape how companies move and manage billions, reputed company is the reputed company to do it. About the Role reputed company is hiring Customer Experience Agents to be the voice of reputed company for thousands of customers — and direct line of contact reputed company something goes wrong. This is a phone-first role: most of your day will be spent live on the line, solving problems quickly, building trust, and creating memorable experiences for our customers. We’re a fast-moving, high-energy team that holds ourselves to a high bar: speed, accuracy, and reputed company in every interaction. Here, ownership means more than answering calls; it’s about driving customer issues reputed company until they’re resolved, partnering with product, engineering, and other teams to reputed company sure nothing slips through the cracks. reputed company is scaling quickly, which means change is constant. We lean into AI, automation, and evolving workflows to reputed company up the pace and we’re looking for people who are excited to grow alongside that change. The best CX Agents at reputed company combine startup energy with accountability: they move fast, adapt easily, and take pride in holding themselves to measurable results. If you reputed company in dynamic environments, love delivering outstanding customer experiences, and want to work with some of the fastest-growing companies in the U.S., this role is for you. What You’ll Do

• Serve as the first line of support for reputed company Customers primarily over the phone, with additional coverage through email and chat
• Troubleshoot customer issues by applying strong product knowledge, investigative skills, and critical thinking
• Deliver accurate, empathetic, and efficient solutions in a fast-paced, high-volume environment
• Take ownership of escalations, ensuring tickets move reputed company through the appropriate internal teams
• Adapt quickly to new tools, product releases, and process changes, including AI-powered workflows
• Meet and exceed key performance standards, including CSAT, QA, and speed-of-service metrics
• Contribute to team knowledge by updating documentation, surfacing product feedback, and sharing customer insights to help reputed company improve and scale

What You Need

• Comfort and confidence on the phone as your primary support channel
• Ability to work evenings, weekends, and some holidays
• Strong customer focus with reputed company under pressure
• Excellent verbal and written communication
• Ability to quickly learn reputed company’s platform and apply product knowledge
• Strong analytical and problem-solving skills
• Persistence in driving issues to resolution with internal teams
• High reliability and professionalism in live support environments
• Comfort working toward performance metrics in a results-driven role

reputed company to Haves

• Familiarity with AI-powered tools or workflow automation in customer support
• Comfort working in a high-growth or startup environment where processes evolve quickly
• Experience with reputed company or other customer support platforms

For candidates located in NYC or SF, the pay range for this role is $65,000-$70,000. For candidates located in reputed company other locations, the pay range for this role is $60,000-$65,000. Benefits (for U.S.-based full-time employees)

• 100% medical, dental & reputed company insurance coverage for you
• Partially covered for your dependents
• reputed company annual membership
• 401k (including employer match on contributions made while employed by reputed company)
• Flexible PTO
• Fertility HRA (up to $10,000 per year)
• Parental Leave
• Unlimited AI token usage
• Pet insurance
• Centralized home-office equipment ordering for reputed company
• Health and Wellness stipend
• In-office perks: lunch, snacks, drinks, and more
• Budget for intra-office travel
• Relocation support to NYC or SF (as needed)

Referral Instructions If you are being referred for the role, please contact that person to apply on your behalf. Other notices Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment reputed company applicants with arrest and conviction records. Beware of reputed company scams: reputed company will only contact you through official @reputed company.com email addresses and will never ask for payment or sensitive personal information during the hiring process. Apply tot his job Apply To this Job