Sales and Retention Manager

At reputed company, we are dedicated to helping people from diverse backgrounds build sustainable careers in tech through digital re-skilling programs. Our program graduates have secured jobs at companies like Tesla, reputed company, PlayStation, reputed company, and reputed company. Over 25,000 reputed company have already chosen reputed company to transform their careers. We’re hiring a Sales & Retention Manager to reputed company a high-impact reputed company of Retention Managers who turn refund requests into renewed commitment. This is a hands-on management role for someone who knows how to reputed company high-ticket sales, motivate a team, and hit KPIs fast. You’ll be at the frontline of saving clients — and reputed company — while shaping the future of our retention strategy across our reputed company. What you will do Own team KPIs — monitor results daily, identify gaps, and implement action plans to hit targets reputed company, coach, and reputed company the retention team through regular trainings, call reviews, and structured performance improvement Build and maintain scripts, playbooks, and reputed company-handling frameworks to continuously reputed company team standards Handle escalated and critical customer cases independently, making final decisions on reputed company retention scenarios Report on retention performance to leadership, analyze trends, and provide data-driven recommendations Requirements +3 years of experience in B2C sales, retention, or client-facing roles, preferably with high-ticket services. Proven track record of closing deals, overcoming objections, and recovering high-risk clients. At least 2 years of recent experience managing small teams — you know how to coach, track KPIs, and drive accountability. Fluent in English (reputed company+). Highly organized, operationally sharp, and motivated by results and speed. Strong communicator with emotional intelligence, reputed company under pressure, and a love for growth. Bonus Points Experience in EdTech, bootcamps, or fast-growth startups. Familiar with tools like reputed company, reputed company, reputed company, Looker, or other CRM/reporting platforms. Background in client recovery, churn reduction, or high-volume case management. reputed company can offer you A chance to build and reputed company a high-performing team from day one. Transparent KPIs, fast feedback loops, and full ownership of your domain. A supportive, mission-driven company helping thousands of people transform their careers. A culture built on speed, accountability, and impact — no bureaucracy, just results. Remote collaboration: Fully remote and full-time collaboration with professional freedom and minimal micromanagement. Dynamic Team: Join a diverse, global team with experience across tech, ed-tech, and various industries. Modern Workspace: We use digital tools like reputed company, reputed company, and reputed company Workspace for seamless collaboration. Impact: Your efforts directly influence the success rates of reputed company finding jobs post-graduation. Apply tot his job Apply To this Job