Experienced Customer Service Specialist – External and Internal Support for Sales Operations

At arenaflex, we are committed to delivering exceptional customer experiences and driving business growth through our dedicated team of professionals. As an Experienced Customer Service Specialist, you will play a vital role in ensuring that our customers receive timely and accurate product orders, while also providing internal support functions relative to sales. If you are a highly organized and detail-oriented individual with excellent communication skills, we encourage you to apply for this exciting opportunity.

About arenaflex

arenaflex is a leading organization in the industry, known for its innovative approach to customer service and sales operations. Our team is passionate about delivering exceptional results and building long-lasting relationships with our customers. We are committed to creating a positive and inclusive work environment that fosters growth, learning, and collaboration.

Responsibilities

As an Experienced Customer Service Specialist, your key responsibilities will include:

• Entering and maintaining pricing and customer details in our systems, ensuring accuracy and efficiency.
• Verifying customer pricing and terms of sale, and maintaining customer quotations, summary billing setup, and rebates in our ERP system.
• Communicating with the Sales group to ensure customer pricing and requirements are understood and correctly input into our Price Offer Management system.
• Inputting accurate customer order information into SAP in accordance with procedures set forth by the department Manager.
• Communicating with plant shipping department to provide order information and set delivery dates on a timely basis to facilitate production planning and scheduling.
• Following up with transportation suppliers and warehouse suppliers to ensure that orders are shipped as scheduled, and advising customers of shipping details.
• Processing returns, credits, and debits in SAP in accordance with existing procedures.
• Coordinating imported products via the chain order process in SAP.
• Coordinating orders with third-party suppliers through the third-party order process in SAP.
• Monitoring the resolution of customer problems and/or complaints resulting from incorrect pricing, non-conforming products, and other related issues.
• Performing other duties as assigned.

Qualifications

To be successful in this role, you will need:

• High School or GED and 3 to 5 years of prior experience in the areas of customer service, accounts payable, or order entry.
• Experience in export transportation or international business in the industrial chemical market is preferred.
• Import/Export experience is highly desired.
• Solid communication skills both written and verbal.
• Excellent organizational and interpersonal skills.
• Computer skills and proficiency with automated sales systems.
• Ability to input data quickly and accurately and function in a fast-paced environment.
• Ability to perform multiple tasks under pressure and analyze problems with minimum supervision.
• Ability to maintain confidential information at all times.
• Working knowledge of Microsoft Word and Excel.
• Working knowledge of SAP.

Preferred Qualifications

While not required, the following qualifications are highly desirable:

• Experience with distribution or manufacturing of products, preferably multiple products.
• SAP experience, particularly with a large portfolio of vendors/products.
• Order to Cash experience.
• Experience with a portfolio of accounts.
• Experience in a fast-paced environment.
• Multi-tasking abilities.
• Interaction with Sales/purchasing is helpful.
• Logistics is a plus.

Career Growth Opportunities and Learning Benefits

At arenaflex, we are committed to the growth and development of our employees. As an Experienced Customer Service Specialist, you will have opportunities to:

• Develop your skills and knowledge in customer service, sales operations, and SAP.
• Work with a talented team of professionals who are passionate about delivering exceptional results.
• Participate in training and development programs to enhance your skills and career prospects.
• Take on new challenges and responsibilities as you grow and develop in your role.

Work Environment and Company Culture

arenaflex is a dynamic and inclusive organization that values diversity, equity, and inclusion. Our work environment is collaborative, supportive, and stimulating, with a focus on delivering exceptional results and building long-lasting relationships with our customers. As an Experienced Customer Service Specialist, you will be part of a team that is passionate about making a difference and driving business growth.

Compensation, Perks, and Benefits

arenaflex offers a competitive compensation package, including:

• Hourly rate of $25.
• Hybrid schedule, with 2 days in the office and 3 days working from home.
• Comprehensive benefits package, including medical, dental, and vision insurance.
• 401(k) retirement plan with company match.
• Paid time off and holidays.
• Opportunities for professional development and career growth.

How to Apply

If you are a motivated and detail-oriented individual with excellent communication skills, we encourage you to apply for this exciting opportunity. Please submit your resume and cover letter to [insert contact information]. We look forward to hearing from you!

Equal Employment Opportunity

arenaflex is an equal employment opportunity employer and welcomes applications from diverse candidates. We are committed to creating a positive and inclusive work environment that fosters growth, learning, and collaboration. Apply for this job