Auto Casualty Claims Team Lead

Our client is seeking to add an Auto Casualty Claims Team Lead to their Phoenix operations. This person will lead a team of 3-4 Auto Bodily Injury Claims Examiners handling moderate to complex auto bodily injury claims from inception to close, ensuring claims are investigated, evaluated, and resolved accurately and efficiently. Qualified candidates will possess a strong knowledge in AZ Laws and Regulations while residing in the greater Phoenix area. This position is ideal for an experience Bodily Injury Claims Professional seeking an opportunity to transition into a leadership / supervisor role! This person will have the flexibility for a remote and/or hybrid schedule but must reside in the Greater Phoenix area. Key Responsibilities:

• Supervise and mentor a team of Bodily Injury Claims Examiners handling moderate to complex auto bodily injury claims.
• Oversee claims from initial investigation through resolution, ensuring proper evaluation, documentation, and timely settlement.
• Provide technical guidance on complex bodily injury claims and liability determinations.
• Assist adjusters with settlement negotiations and claims strategy to ensure fair and compliant outcomes.
• Monitor claim activity and workloads to ensure files are handled efficiently and in accordance with company standards.

Qualifications/Requirements:

• 5+ years of experience handling Casualty / Bodily Injury claims, including strong knowledge of claims handling within AZ and surrounding states.
• Leadership experience in a Claims Management, Team Lead, or Supervisory capacity, strongly preferred.
• Non-standard auto claims experience is a plus.
• Strong understanding of liability investigations, injury evaluation, and settlement negotiations.
• Proven ability to mentor, guide, and support adjusters handling moderate to complex bodily injury claims.
• Strong analytical, organizational, and problem-solving skills.
• Proficiency with claims management systems and Microsoft Office.
• Bachelor’s degree preferred.

Salary & Benefits:

• $80,000 - $90,000 annual base salary (commensurate with experience).
• Lucrative annual bonus: 10 - 20%.
• Comprehensive Medical, Dental, and Vision insurance.
• Flexible scheduling and ability to work remotely.
• Attractive PTO package.
• Employer-matching 401(k).

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