Remote – Medical Assistant – Care Coordinator

Overview

CareHarmony’s Care Coordinators work comprehensively with providers to deliver value-based care management initiatives for their patients. CareHarmony is seeking an experienced Medical Assistant (CCMA certified) with at least 3 years of direct patient-facing work experience; that thrives in a fast-paced environment, is self-motivated, has impeccable attention to detail, and values the impact they can have on a patient’s healthcare journey. You will have experience identifying resources and coordinating needs for chronic care management patients.

Benefits

• Fully remote position - Work from the comfort of your own home in cozy clothes without a commute. Score!
• Consistent schedule - Full-Time Monday – Friday 8am - 4:30pm CST, no weekends, rotational on-call-once per year on average.
• Career growth - Many of our team members move up in the company at a faster-than-average rate. We love to see our people succeed!

Responsibilities

• Manage patient census with a resolution-driven approach to close gaps in clinical and non-clinical patient care.
• Identify and coordinate community resources with patients that would benefit their care.
• Provide patient education and health literacy on the management of chronic conditions.
• Perform medication management, including identifying potential medication concerns, reconciliation, adherence, and coordinating refills.
• Assist in ensuring timely delivery of services to your patients; Home Health, DME, Home Infusion, and other critical needs.
• Resolve patients' questions and create an open dialogue to understand needs.
• Assist/Manage referrals and appointment scheduling.

Qualifications

• Active CCMA certification
• Technical aptitude – Microsoft Office Suite
• Excellent written and verbal communication skills

Nice to have

• Epic Experience
• Bilingual

Remote requirements

• Must have active high-speed Wi-Fi
• Must have a home office or HIPAA-compliant workspace

Physical requirements

• This position is sedentary and will require sitting for long periods of time
• This position will require the ability to speak clearly and listen attentively, often by telephone, for an extended period of time
• The position will require the ability to understand, process, and take thorough notes in real-time on telephone conversations

Compensation

• $18/hr-$20/hr
• Opportunities to pick up OT to increase earnings

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