Experienced Customer Service Representative – French Speaker, 1st Shift
At arenaflex, we're committed to delivering exceptional customer experiences that exceed our clients' expectations. As a key member of our OTISLINE team, you'll play a vital role in providing top-notch support to our customers, mechanics, and local offices. If you're passionate about delivering quality service, working in a dynamic team environment, and growing your career, we want to hear from you!
About arenaflex
arenaflex is a leading provider of innovative solutions in the elevator industry. Our OTISLINE customer care call center operates 24/7, 365 days a year, to ensure that our customers receive the best possible service. We're a unique, quality-driven, and customer-focused organization that values commitment, teamwork, and excellence. As an arenaflex employee, you'll have the opportunity to work directly with our experts in the elevator industry and contribute to our mission of delivering outstanding service to our customers.
Key Responsibilities
As a Customer Service Representative, you'll be responsible for:
- Receiving, documenting, and processing service requests from customers, mechanics, elevator phones, and arenaflex local offices utilizing Salesforce Service Cloud.
- Ensuring the timely dispatching of service mechanics and escalating requests to arenaflex field management as appropriate.
- Working on other tasks as necessary, such as elevator phone programming and continuous improvement activities.
What You'll Need to Succeed
To excel in this role, you'll need:
- A high school diploma or equivalent.
- A dedicated workspace and high-speed internet connection.
- Excellent customer service skills, including professional phone etiquette and the ability to handle difficult customers and trapped elevator passengers.
- Strong familiarity with computers and basic application familiarity.
- Excellent communication skills, including speaking, listening, and writing, as well as attention to detail and the ability to follow standard processes and procedures.
- Ability to attain and maintain department performance metrics (such as call handle time, schedule adherence, and quality monitoring).
- Regular attendance, including the ability to start assigned shift on-time, is mandatory.
- Ability to type at least 25 wpm with accuracy.
- French/English language proficiency is required.
Preferred Qualifications
While not required, the following qualifications are highly desirable:
- Previous customer service experience in a call center environment.
- Familiarity with Salesforce Service Cloud or similar CRM systems.
- Experience working in a team environment and understanding shift work and its requirements.
- Ability to work rotational scheduled weekends and holidays.
What We Offer
As an arenaflex employee, you'll enjoy:
- A competitive salary of $60,000.00 per month.
- Comprehensive benefits package, including dental care, flexible schedule, paid time off, and vision care.
- Opportunity to work from home and enjoy a remote work environment.
- Incentive compensation program based on quality and productivity performance.
- Ongoing training and development opportunities to help you grow your career.
Schedule and Work Location
* Monday to Friday, morning shift.
- Weekends as needed.
- Remote work environment with flexible scheduling.
How to Apply
If you're passionate about delivering exceptional customer service and growing your career, apply today to join our arenaflex team! Visit our website to learn more about our company culture and values, and to submit your application. Apply for this job