Contact Center Experience Specialist, Bilingual Japanese
Job Description:
- Provides a high level of customer service by responding to telephone or email inquiries, requests, and problems.
- Researches and resolves problems and errors which may include those related to fraud support and internet operations.
- Will obtain a thorough knowledge of products, services, rates, terms, fees, applicable regulations, systems and procedures.
- Acts as a liaison between customers and various U.S. Bank departments to resolve more complex customer or technology issues.
Requirements:
- High school diploma or equivalent
- Typically has a minimum of nine months of Contact Center customer service training/experience, 18 months of prior customer service or related experience, and has successfully completed specialized skill training
- Bilingual ability to read, write, and speak in business-level proficiency of (Japanese) language and English
- Effective problem-solving and negotiation skills
- Ability to navigate multiple computer systems, applications, and utilize search tools to find information
- Proven time management skills and ability to multitask
- Experience interacting positively with unsatisfied customers
- Good communication skills including speaking clearly, articulately and accurately while using a pleasant tone and common conversational courtesies
- Proficient computer navigation skills using a variety of software packages including Microsoft Office applications
Benefits:
- Healthcare (medical, dental, vision)
- Basic term and optional term life insurance
- Short-term and long-term disability
- Pregnancy disability and parental leave
- 401(k) and employer-funded retirement plan
- Paid vacation (from two to five weeks depending on salary grade and tenure)
- Up to 11 paid holiday opportunities
- Adoption assistance
- Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law
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