Associate Billing Success Manager – B2B SaaS

Remote, USA Full-time Posted 2026-06-06

Job Description:

Meet with billing teams to train them on billing best practices and assist in their transition over to Prompt.
Assist in teaching submission, posting, invoicing, AR, etc best practices on Prompt.
Understand unique team needs to help configure and develop workflows with their new EMR/PM system
Develop and maintain a deep understanding of our product offerings to effectively respond to incoming customer inquiries across our single-channel support system
Be each customer’s champion by providing ongoing support via our help desk platform helping them find solutions to their inquiries
Be highly proficient in reporting and spreadsheet manipulation to be able to effectively take customers through their relevant billing success metrics
Promote customer satisfaction and loyalty by understanding each customer’s unique (and evolving) needs, delivering value, and exceeding expectations

Requirements:

Must have 2+ years in the medical billing industry
Must have experience billing for outpatient physical therapy clinics
Very strong technical skills operating various software platforms
Highly Proficient in MS Excel
Understanding and learning software must be a passion of yours
Possess strong written and verbal skills
Highly motivated to work in a fast paced environment where you will need to work outside normal working hours at times
Prepared to grow very quickly into your role and take on greater responsibilities as needed
Be comfortable owning your own workload

Benefits:

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