Experienced Contract Customer Service Representative – Healthcare Benefits Support

At arenaflex, we're revolutionizing the healthcare economy by delivering high-quality and affordable care for all. Our innovative approach helps employers restructure their healthcare benefits to provide clear incentives and data-driven insights, directing employees to higher-quality and lower-cost healthcare providers. The result is better health outcomes for patients and doctors rewarded for practicing well, not performing more procedures. We're backed by top-tier venture capital firms and are growing rapidly, seeking talented individuals to join our team.

Join Our Mission to Transform Healthcare

As a Contract Customer Service Representative at arenaflex, you'll play a vital role in engaging with our members to help them find the right healthcare for their needs, understand how our program works, and assist them in getting their eligible claims paid. This role focuses on member support via phone, chat, and email, and you'll become an expert on our product, operations, and the needs of our members.

About the Role

We're looking for a highly motivated and empathetic individual to join our member services team. As a Contract Customer Service Representative, you'll be responsible for delivering exceptional service to our members, offering education and guidance to help them understand and utilize their benefits, and helping them find the right provider for their needs. You'll work closely with our team to ensure that our members receive the support they need, and you'll be an advocate for our members, providing solutions to their complex and urgent care needs.

Responsibilities

* Delivering amazing service to our members via phone, chat, and email, offering education and guidance to help them understand and utilize their benefits, and helping them find the right provider for their needs

• Following documented best practices for handling member inquiries, suggesting process improvements as you identify them
• Managing and organizing workload using arenaflex's platform and tools, including Zendesk and G Suite
• Triaging and escalating complex and urgent member care needs
• Retaining detail-oriented working knowledge of employer health benefits and insurance
• Relaying member feedback to leadership teams to improve arenaflex's solution

Candidate Profile

* A passion for helping people solve their problems with an ability to think creatively and empathetically

• Experience working in a customer-facing environment with demonstrated experience staying calm under pressure
• Excellent written and verbal communication skills
• A high level of process-orientation, digital organization, and resourcefulness
• A desire to work in a rapidly evolving startup environment, comfortable with some ambiguity
• A desire to be a part of our mission to improve the healthcare system
• Enthusiasm for a role with room for growth
• A quiet and distraction-free work environment with reliable internet connection (ability to hard wire if needed strongly preferred)
• A bachelor's degree is preferred but not required

What We Offer

* Competitive hourly rate of $17-19/hour

• Opportunity to work with a rapidly growing company in the healthcare industry
• Collaborative and dynamic work environment
• Professional development and growth opportunities
• Recognition and rewards for outstanding performance
• Comprehensive benefits package, including health, dental, and vision insurance
• Generous paid time off and holidays
• Access to cutting-edge technology and tools

Work Environment and Culture

At arenaflex, we value diversity, equity, and inclusion in the workplace. We're committed to creating a culture that's inclusive, respectful, and supportive of all employees. Our office is a vibrant and dynamic space where you'll have the opportunity to collaborate with talented individuals from diverse backgrounds. We're proud to be an Equal Employment Opportunity employer and welcome applications from qualified individuals with disabilities.

How to Apply

If you're passionate about helping people and have a desire to be part of a mission-driven organization, we encourage you to apply for this exciting opportunity. Please submit your application through our website, and we'll review your qualifications and experience. We look forward to hearing from you!

Important Note

To streamline our process and ensure fairness to all applicants, please refrain from sending additional emails regarding your application status within the initial 5 days of applying. Any communication sent to [email protected] during this period may delay the review of your application. We appreciate your understanding and look forward to reviewing your application. Apply Job! Apply for this job