Entry Level Customer Support Specialist (Call Center) – Delivering World-Class Customer Experience at arenaflex

At arenaflex, we're committed to pushing the boundaries of innovation and excellence in the aerospace industry. As a leading provider of comprehensive services, we're seeking an exceptional Entry Level Customer Support Specialist (Call Center) to join our dynamic team in Dallas, TX. This role is a fantastic opportunity for a motivated and customer-focused individual to kick-start their career in a fast-paced, hybrid environment.

About arenaflex

arenaflex is a global leader in the aerospace industry, dedicated to delivering cutting-edge solutions that meet the evolving needs of our customers. With a rich history of innovation and a commitment to excellence, we're proud to be a trusted partner to our clients around the world. Our team is passionate about making a difference, and we're excited to welcome like-minded individuals who share our vision for a brighter future.

The Role

As an Entry Level Customer Support Specialist (Call Center) at arenaflex, you'll play a critical role in providing world-class customer service to our end-users, supporting our Supply Chain Call & Contact Center team. You'll be responsible for:

• Retrieving, researching, and resolving specific customer emails and service requests
• Entering, tracking, monitoring, and coordinating customer order delivery requirements
• Analyzing customer spare parts requirement inquiries, facilitating responses, and resolving delivery problems
• Advising customers on order status, changes, or improvements and following up on issues related to their accounts
• Managing multiple orders and research lists for specific customers
• Researching and analyzing data to identify trends or issues regarding specific customers
• Supporting Customer Program Managers (CPM) by maintaining reports, customer data, and managing customer expectations

Responsibilities

* Retrieve, research, and resolve specific customer emails and Service Requests

• Enter, track, monitor, and coordinate customer order delivery requirements
• Analyze customer spare parts requirement inquiries, facilitate responses, and resolve delivery problems
• Advise customers regarding order status, changes, or improvements of orders and follow up with customers on issues related to their accounts
• Manage multiple orders and research lists for specific customers
• Research and analyze data to identify trends/issues regarding specific customers
• Support Customer Program Managers (CPM) by maintaining reports, customer data, and managing customer expectations

Requirements

* 1+ years of experience in customer service or a support organization

• 1+ years of experience interfacing with external customers and responding to support requests
• 1+ years of experience with Microsoft Office Products like Outlook, PowerPoint, Excel, and Word
• Experience and/or knowledge of Basic Supply Chain principles
• Ability and willingness to work a 3/36 shift (Friday, Saturday, Sunday 12 hours each day)
• Ability to work evening shifts and/or midnight shifts as assigned

Nice-to-haves

* 1+ years of experience in aviation or aerospace, preferably in a customer service/support environment

• 1+ years of experience with SAP in support of Supply Chain functions
• 1+ years of experience with Customer Relationship Management (CRM) tools, systems, and processes
• 1+ years of experience working with supply chain strategies (e.g., inventory reduction, parts kitting, supplier consolidation, optimum flow, lead-time reduction)
• Adaptability to changing environments and customer needs
• Ability to work independently and collaboratively with a cross-functional team

Benefits

* Health insurance

• Flexible spending accounts
• Health savings accounts
• Retirement savings plans
• Life and disability insurance programs
• Paid and unpaid time away from work

What We Offer

At arenaflex, we're committed to providing a dynamic and supportive work environment that fosters growth and development. As a valued member of our team, you'll enjoy:

• Opportunities for career advancement and professional growth
• Collaborative and inclusive team culture
• Comprehensive benefits package
• Flexible work arrangements to support work-life balance
• Access to cutting-edge technology and tools
• Recognition and rewards for outstanding performance

How to Apply

If you're a motivated and customer-focused individual who is passionate about delivering world-class customer experience, we encourage you to apply for this exciting opportunity. Please submit your application through our website, including your resume, cover letter, and any relevant certifications or documentation.

Join the arenaflex Team

At arenaflex, we're dedicated to making a difference in the aerospace industry. We're seeking talented and motivated individuals who share our vision for a brighter future. If you're ready to take your career to new heights, we invite you to join our dynamic team and become a part of our success story. Apply for this job