Patient Scheduling & Insurance Coordinator – Outpatient Clinic (Hybrid) Tampa, FL

Job Title: Infusion Coordinator Job Summary: The Infusion Coordinator is responsible for managing the end-to-end order processing for infusion services including order intake, chart review, insurance eligibility, drug ordering, patient scheduling, and ensuring timely processing of infusion appointments for an assigned physician office. This a hybrid role with 3 days in clinic and 2 days remote. Key Responsibilities:

• Perform intake duties for infusion orders, including creating patient charts, reviewing and entering orders, obtaining clinical requirements, and communicating with prescribers regarding required clinical documentation.
• Verify insurance eligibility, obtain clinical requirements for authorizations, and track patients’ progress.
• Communicate with patients and providers regarding the status of infusion order.
• Perform or assist with enrollment of eligible patients into manufacturer copay assistance programs and/or foundations.
• Educate patients on pre- and post-infusion expectations and answer questions about patient appointments.
• Schedule patient appointments for infusion services.
• Coordinate drug orders prior to infusion appointments.

Qualifications:

• High school diploma or equivalent
• Excellent verbal and written communication skills including superior interpersonal and patient contact skills, and excellent telephone manners.
• Minimum of one year of experience with patient scheduling and insurance verification for medical services, with general knowledge of ICD10 and CPT codes. Infusion experience is a plus.
• Knowledge of medical terminology and clinical documentation review
• Strong organizational skills
• Detail-oriented
• Ability to multitask and work well in a fast-paced setting
• Critical thinking skills and decisive judgment

Benefits:

• Competitive compensation
• Full medical/dental/vision
• 401k Matching up to 8%
• Paid time off and holidays
• Growth within a rapidly expanding practice

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