Account Manager Shopify
Account Manager (eCommerce / Shopify) Remote (US-based, preferred) At NINE15 , we partner with ambitious eCommerce brands to design, build, and scale high-performing Shopify experiences. We’re not just delivering projects — we’re building long-term growth partnerships. We’re looking for an Account Manager who will own client relationships, drive account growth, and act as a true strategic partner to our clients.
About the Role
As an Account Manager at NINE15, you will be the owner of the client relationship and growth trajectory . You’ll work closely with founders, operators, and internal teams to ensure we’re not only delivering great work — but driving meaningful business impact. This role sits at the intersection of strategy, client success, and growth .
Key Responsibilities
Client Relationship & Ownership
- Serve as the primary point of contact for key client accounts
- Build strong, long-term relationships based on trust and results
- Lead regular check-ins, quarterly reviews, and strategic conversations
- Act as a trusted advisor, not just a service provider
Account Growth & Strategy
- Own the growth and expansion of client accounts
- Identify opportunities across CRO, UX, retention, and new feature development
- Translate client goals into clear, actionable roadmaps
- Proactively recommend initiatives that drive measurable business impact
- Consistently identify needs clients may not yet recognize and align solutions with their future goals
Strategic Oversight & Risk Management
- Partner with Project Managers and production teams to ensure alignment with client objectives
- Monitor account health, project risks, and scope to proactively identify potential issues
- Anticipate blockers, scope creep, or gaps early — and define solutions before they impact delivery
- Help prioritize initiatives based on business value and impact
Performance & Insights
- Review performance data (conversion, UX, retention, etc.)
- Translate insights into clear, strategic recommendations
- Present performance updates and growth opportunities with confidence
Partnerships & Ecosystem Thinking
- Stay ahead of trends within the Shopify ecosystem
- Recommend tools and integrations that drive performance, such as
- Klaviyo, Recharge, Gorgias, Yotpo
- Bring new ideas, innovations, and best practices to clients proactively
What We’re Looking For
- 3–6+ years in Account Management, Customer Success, or similar client-facing role
- Minimum 5 years of hands-on Shopify/eCommerce experience required, preferably within an agency environment.
- Strong understanding of the Shopify ecosystem, apps, storefront operations, and common growth challenges for DTC brands.
- Solid understanding of web development fundamentals and digital platforms
- Strong grasp of UX, CRO, retention, and eCommerce best practices
- Excellent written and verbal communication skills — able to confidently express ideas and actively listen
- Highly organized with strong time management and attention to detail
- Strategic mindset with the ability to connect execution to business outcomes
- Comfortable working cross-functionally with design, development, and marketing teams
- A proactive, ownership-driven attitude with a desire to grow with the agency
What Success Looks Like
- Clients grow, stay, and see NINE15 as a true strategic partner
- Accounts expand through thoughtful, value-driven initiatives
- You identify opportunities before clients ask for them
- Strong alignment between client goals and internal execution
- Clear, proactive communication with zero surprises
Why Join NINE15 ☺️ A caring, dedicated team who want you — and our clients — to win Your work will directly impact fast-growing eCommerce brands Weekly mentoring & experimentation sessions to sharpen your skills Fully remote (US-based) Monthly team incentives & performance-based rewards Employee recognition programs Apply tot his job Apply To this Job