Product Documentation and Analytics Specialist

Job Description:

• Partner closely with Product and Engineering to create comprehensive customer facing documentation for new features, enhancements, and releases
• Proactively identify gaps in existing documentation before customers find them, using relationships with Customer Success and Support
• Own the voice, structure, and standards that make Censis documentation instantly recognizable as high-quality and trustworthy
• Align documentation with how Marketing positions products and how Product communicates releases — so everything tells one coherent story
• Develop genuine, deep expertise in the Censis product suite — not just feature names, but the workflows, pain points, and use cases our customers live in every day
• Maintain product mapping and feature tagging to enable customer utilization and adoption insights
• Design and deploy in-product engagements that drive awareness of new releases and key features

Requirements:

• Bachelor's degree in Technical Communication, English, Journalism, or a related field — or equivalent experience that proves you can do the job
• 5+ years creating technical documentation or product content for software applications
• Experience with documentation platforms and content management systems (Confluence or similar)
• Exceptional writing skills — the kind where you can explain a complex workflow to an SPD technician and an OR Director in the same document and have both of them feel like it was written for them
• Strong organizational instincts and the ability to juggle multiple launches, releases, and stakeholders without dropping anything

Benefits:

• Health insurance
• 401(k) matching
• Remote work options
• Paid time off

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