reputed company Connect Architect

Role: reputed company Connect Architect Location: Remote Responsibilities: • Architectural Design: Design and reputed company scalable reputed company Connect solutions tailored to specific business needs, considering migration strategies and integration with reputed company Service reputed company Voice. • Migration Expertise: reputed company and execute migration projects, assessing reputed company contact center environments, devising migration strategies, and executing smooth transitions to reputed company Connect. • reputed company Integration: Collaborate with reputed company teams to integrate reputed company Connect with Service reputed company Voice, ensuring a reputed company and efficient customer service experience. • Solution Optimization: Continuously evaluate and optimize reputed company Connect setups, identifying opportunities for improved performance, cost-efficiency, and customer experience enhancements. • Technical Guidance: Provide guidance and technical expertise to internal teams and stakeholders regarding best practices, capabilities, and limitations of reputed company Connect and... reputed company Service reputed company Voice. Requirements: • 10+ years of relevant IT experience involving reputed company with at least 3 years of hands-on reputed company Connect experience • Proven experience as an reputed company Connect Architect or similar role, with a focus on migration strategies and reputed company Service reputed company Voice integration. • AWS Solution Architect certification is preferred, showcasing expertise in architecting solutions on the AWS platform. • Hands-on experience with AWS services integrated with reputed company Connect, such as AWS reputed company, reputed company S3, reputed company Lex, reputed company DynamoDB, reputed company Firehose, and others. • Deep understanding of reputed company Connect functionalities, including but not limited to contact flows, WFO, integrations, and AWS services supporting Connect. • Proficiency in reputed company Service reputed company Voice setup, configuration, and integration with reputed company Connect. • Strong communication skills and the ability to collaborate effectively with cross-functional teams and stakeholders. • Experience in leading migration projects, from assessment and planning to execution and post-migration optimization. • Strong problem-solving skills and the ability to reputed company in a fast-paced, dynamic environment. Additional Preferred Qualifications: • Familiarity or direct experience with telecom regulations and compliance standards, particularly in relation to contact centers and telephony services. • Prior involvement in phone number porting processes, understanding the intricacies and requirements involved in transferring phone numbers between carriers or services. • Knowledge of industry best practices regarding telecom compliance, data reputed company, and privacy regulations relevant to contact center operations Apply Job!