Senior Billing Analyst ID69197

AgileEngine is an Inc. 5000 company that creates award-winning software for Fortune 500 brands and trailblazing startups across 17+ industries. We rank among the leaders in areas like application development and AI/ML, and our people-first culture has earned us multiple Best Place to Work awards. WHY JOIN US If you're looking for a place to grow, make an impact, and work with people who care, we'd love to meet you! ABOUT THE ROLE We are looking for a Senior Billing Analyst to manage billing support, triage financial system incidents, and drive operational accuracy across invoicing, credit memos, refunds, and accounts receivable workflows within a large-scale SaaS platform. You will write SQL queries to validate and reconcile financial data, support month-end close activities, and design scalable SOPs and process improvements in close partnership with Finance and Accounting teams. Experience with Zuora or Adyen is a strong plus. WHAT YOU WILL DO - Manage billing support requests, financial system inquiries, and operational issues across finance-related platforms; - Own the triage process for incidents, requests, and support tickets, ensuring proper prioritization and routing to the appropriate teams; - Perform root cause analysis to identify and resolve underlying system, data, and process issues; - Execute data corrections and operational fixes using internal tools and systems when required; - Support incident and event management activities, including troubleshooting and resolution of production issues; - Partner with Finance and Accounting teams to support month-end close activities, reconciliations, financial reporting, and operational readiness; - Analyze billing, invoicing, credit memo, refund, payment, and accounts receivable processes to ensure operational accuracy and efficiency; - Design, document, validate, and continuously improve operational processes and workflows; - Create, maintain, and enhance Standard Operating Procedures (SOPs) and process documentation; - Develop and execute data validation, reconciliation, and reporting activities to ensure financial data integrity; - Write SQL queries and scripts to extract, analyze, validate, and reconcile business data across multiple systems; - Collaborate with cross-functional stakeholders to translate business requirements into scalable operational and system solutions; - Lead or support strategic initiatives involving financial systems, billing operations, and process transformation projects; - Drive continuous improvement efforts focused on automation, operational efficiency, and process standardization. MUST HAVES - 4+ years of experience in Business Analyst or similar roles; - Strong financial analysis skills with demonstrated finance and accounting domain expertise; - Deep understanding of billing operations, invoicing, credit memos, refunds, payment workflows, and the accounts receivable lifecycle; - Experience supporting month-end close processes, reconciliations, AP/AR workflows, financial reporting, and ERP-related initiatives; - Proven experience working with third-party financial and operational systems; - Advanced SQL skills with the ability to extract, analyze, validate, reconcile, and report on business data; - Strong data validation, reconciliation, troubleshooting, and root cause analysis capabilities; - Advanced proficiency with Microsoft Excel and Google Sheets, including Pivot Tables and complex data analysis functions; - Experience creating, documenting, and maintaining operational procedures and SOPs; - Ability to identify process improvement opportunities and design scalable operational solutions; - Strong analytical thinking, organizational skills, and attention to detail; - Ability to work independently, manage ambiguity, and exercise sound judgment when defining solutions; - Demonstrated finance-focused business analysis experience beyond traditional Business Analyst responsibilities; - Upper-intermediate English level. NICE TO HAVES - Experience with financial systems, operational processes, reporting ecosystem, IQL, or other internal tools; - Hands-on experience with Zuora, including billing, subscriptions, invoicing, credit memos, and revenue-related workflows; - Experience with Adyen or similar payment processing platforms, including payment operations, transaction management, refunds, and reconciliation processes; - Understanding of enterprise financial system integrations and data flows across billing, payment, accounting, and reporting platforms; - Experience leveraging AI-powered productivity tools such as Cursor, GitHub Copilot, Claude Code, Gemini, ChatGPT, or similar technologies to improve business analysis, documentation, process design, automation, and operational efficiency. PERKS AND BENEFITS - Professional growth: Accelerate your professional journey with mentorship, TechTalks, and personalized growth roadmaps. - Competitive compensation: We match your ever-growing skills, talent, and contributions with competitive USD-based compensation. - Exciting projects: Join projects with modern solutions development and top-tier clients, including Fortune 500 enterprises and leading product brands. - Flextime: Tailor your schedule for an optimal work-life balance, with options for remote work and flexible hours. Apply To This Job