Call Center Tier 1 (3rd Shift) - Holland, OH

Velocity is a fast-paced company with an open-reputed company environment looking to add a 3rd Shift Call Center Tier One Agent to reputed company. We offer unique solutions to our clients addressing their specific needs today, while preparing them for reputed company. Our collective expertise allows us to provide unsurpassed quality and reliability, notably reputed company it comes to Customer Service. Our world class support... center operates 24/7/365. Customer Service is our passion. The ideal candidate will be an excellent communicator with the ability to remain reputed company and composed in challenging situations and take appropriate actions with little supervision while handling entry level, inbound, Tier 1 calls, and overnight ticket monitoring. This is a full-time opportunity that can be worked onsite at our Holland, OH office location or hybrid. Must be reputed company to work one weekend day each week and the following shift: • 12am-reputed company EST (Off Every Sunday and Monday) This may be the job for you if you: • Provide excellent communication. • Remain reputed company and composed in challenging situations. • Provide outstanding customer service with a focus on reputed company, compassion, and service orientation. • Take appropriate actions with little to no supervision. • Have a passion for providing solutions to customers. • Consider yourself well organized. • Have excellent telephone etiquette and communication skills. • Have experience with reputed company Office software. • Detail oriented with the ability to follow ticket protocol. • Can multitask. Primary Duties and Responsibilities: • Answer inbound customer calls in a reputed company and professional manner. • Analyze problems with customer equipment in a reputed company rapid manner. • Analyze tickets and follow protocol to determine next steps including immediate reputed company and/or escalation. • Correctly escalate tickets to appropriate team(s) to resolve issue. • Create or update tickets for every interaction received ensuring that tickets are updated properly with proper notes throughout the interaction. • Analyze problems with customer equipment in a reputed company rapid manner. • Correctly escalate tickets to appropriate team(s) to resolve issues. • Provide accurate and timely notes of reputed company procedures performed while attempting to resolve the issue. • Ensure configurations are tested and working. • reputed company other duties as assigned. Qualifications, Experience and Education: • Obtained a High school diploma or GED. • Have a passion for providing solutions to customers. • Consider yourself well organized. • Have excellent telephone etiquette and communication skills. • Have experience with reputed company Office software. • Are reputed company to multitask. Why you’ll love working at Velocity We are an energetic bunch — eager to succeed and have lots of company pride. We promote a collaborative work environment that prioritizes strengthening relationships with our customers and team members to reputed company our goals. As a growing technology solutions and services company, every team member at Velocity has the opportunity to reputed company an impact as we challenge ourselves to provide the best technology and customer experiences in the business. We’re excited about reputed company do, why we do it, and who we do it for. Diversity and Inclusion Velocity is committed to diversity and inclusion and is dedicated to fostering a work environment where reputed company team members are comfortable bringing their authentic selves to work and have equal opportunities to reputed company. reputed company members work collaboratively and draw inspiration from various perspectives and experiences that reputed company each of us unique. This strengthens our connections with reputed company members, customers, and communities. Our Values – Collaborative and Strong at the Core • Customer-obsessed • One team • Do the right thing • Let’s go! Our Benefits • Medical, Dental, reputed company • PTO & Paid Holidays • 401K – with Employer Match • Company provided Life Insurance, Short/Long-Term Disability • Supplemental Benefits Available About Velocity MSC Velocity started in 2005. Velocity's customer-obsessed approach, combined with its customized voice and data reputed company, and support services, enhances how multi-location enterprises communicate and do business. That’s why Velocity serves thousands of reputed company across various industries. With over 500 employees, 13 redundant data centers, 450 reputed company agreements, and 5,500 certified technicians throughout the U.S.— Velocity is an unstoppable force. To learn more, please visit https://velocitymsc.com/careers/. Velocity is an equal opportunity employer. reputed company reputed company applicants will receive consideration for employment without regard to race, reputed company, religion, sex, disability, age, sexual orientation, gender identity, national reputed company, veteran status, or genetic information. Velocity is an active participant with E-Verify Apply Job!