[Remote] West Coast Junior Loan Processor - Remote
Note: The job is a remote job and is open to candidates in USA. Knock is redefining the home buying and selling experience, and they are seeking a Junior Loan Processor to support the customer journey from application to funding. The role involves managing loan documentation, ensuring compliance, and providing excellent customer service throughout the loan closing process.
Responsibilities
- Assist the process by gathering required documentation to successfully submit the loan file for processing/underwriting and obtaining Initial Closing Disclosure signatures to meet on-time closings
- Successful and effective pipeline management consisting of 50-60 loan closings per month
- Complete Patriot Act based on customer ID
- Ensure minimum submission requirements and documents are met prior to submitting loans to processing
- Assist other team members with any borrower requests
- Understanding of TRID to compliantly issue initial disclosures and revised Loan Estimates within 24-48 hours of receiving loan
- Experience with condo approval requirements including requesting documents and reviewing documents to ensure all relevant questions are completed
- Excellent customer service is second nature, with a natural inclination to assist others
- A quick study and self-starter: taking initiative and learning quickly in a remote, tech-enabled environment is critical to success
- Collegially competitive: meet or exceed individual quotas and expected company metrics while also sharing what is and isn’t working with an understanding that a rising tide lifts all ships
- Responsive to internal stakeholders and external customer needs, leaving no email unresponded and no voicemail unreturned
- Comfortable working autonomously: able to follow guides, job aids, and scripts to complete tasks such as gathering loan documentation and disclosing loan files - you search for your answer before asking a question
- Promote a culture that puts People First, with an emphasis on best-in-class customer service from lead to closing
- Continually learn, grow, and expand your knowledge of the mortgage origination process
- Take on ad-hoc projects as they arise & always be willing to support your team where they need you
Skills
- 1+ years of experience in mortgage operations and/or processing
- Recent experience working in the Pacific or Mountain Time Zone, required
- Experience using Encompass, Blend and/or Google Suite required
- You are comfortable with change and working in a fast-paced, startup environment
- You are a team player and a fantastic communicator (written and verbal) - naturally inclined to deliver amazing customer service
- Ability to review and interpret internal guidelines
- Process oriented with a keen eye for detail
- Belief in creating diverse, equitable, and inclusive practices and programs that will further Knock's commitment to making an impact, learning, putting people first, being open, and courageous
- Have proven success working 100% remote in prior positions & are experienced working with a distributed, national team
- Education: High school diploma or equivalent
Benefits
- 100% remote work culture
- Top tier medical, dental, & vision benefits for full time employees starting on the first day of employment
- Flexible Paid Time Off for full time employees
- Paid parental leave for all full time employees: 12 weeks paid parental leave for the birthing parent
- Paid parental leave for all full time employees: 6 weeks paid parental leave for the non-birthing parent
- One thousand annually for professional development
- Life, AD&D and Disability insurance for full time employees
- 401K (noncontributory by Knock) for all employees
- $75 monthly allowance for health & wellness
- Up to $400 monthly for a co-working space for eligible employees
- $100 monthly allowance for home internet, mobile phone or other communication devices
- $2,500 referral bonus for eligible employees
Company Overview