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[Remote] Online Experience Analyst

Remote, USA Full-time Posted 2026-06-09

Note: The job is a remote job and is open to candidates in USA. The Home Depot is seeking an Online Experience Analyst to support the delivery and optimization of a seamless digital customer experience. This role involves analyzing customer data and executing programs to enhance engagement and satisfaction across the customer journey.

Responsibilities

  • Perform ad hoc reporting based on the business needs and extract the proper data from relevant systems
  • Analyze customer information (external data, internal research, site behaviors, post-transaction data) to identify the most significant opportunities to improve the customer experience across categories
  • Execute system changes for promotional activity
  • Execute taxonomy changes in the system necessary to support new onboarding and business changes

Skills

  • Must be eighteen years of age or older
  • Must be legally permitted to work in the United States
  • The knowledge, skills and abilities typically acquired through the completion of a bachelor's degree program or equivalent degree in a field of study related to the job
  • Experience managing multiple projects simultaneously across diverse groups, including UX design, creative, IT web development, and QA
  • Experience with cross-collaboration in a face-paced agile/scrum environment with site merchandising, web development engineers and user experience design teams to deliver new customer features and experiences on time and within budget
  • Experience identifying goals, metrics and analytics to measure product value
  • Experience conducting user research and testing to understand needs
  • Experience conducting competitive research and analysis
  • Hands-on experience with Adobe Analytics and/or ContentSquare
  • Experience with product and site review platforms like Bazaarvoice, PowerReviews, Yotpo, Sitejabber, Trustpilot, or similar
  • Familiarity with A/B testing, personalization and user research platforms such as Dynamic Yield, Optimizely, User Testing or something similar
  • Analytical mindset with the ability to communicate multiple data sources in a clear and actionable way

Company Overview

  • The Home Depot is a retailer of hardware, consumer goods, and DIY supplies both online and offline while providing home delivery services. It was founded in 1978, and is headquartered in Atlanta, Georgia, USA, with a workforce of 10001+ employees. Its website is https://www.homedepot.com.

    • Company H1B Sponsorship

  • The Home Depot has a track record of offering H1B sponsorships, with 7 in 2026, 32 in 2025, 67 in 2024, 32 in 2023, 66 in 2022, 62 in 2021, 33 in 2020. Please note that this does not guarantee sponsorship for this specific role.
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