Customer Service Representative I - Spanish
SmartRent is revolutionizing how people live and work with its innovative platform for the rental housing industry. They are seeking Customer Service Representatives to provide excellent support to a diverse user base, including Property Managers and Renters, while maintaining a friendly rapport as the company scales.
Responsibilities
- Answering calls from our customers and identifying initial issues
- Successfully resolving customer requests via email, phone and chat while utilizing a varied set of ticketing, content and task management tools
- Identifying and tasking issues which require involvement from our Engineering team
- Adding your own suggestions and efficiencies to improve our documentation, processes, and knowledge base
Skills
- Prior customer service experience
- Excellent written and verbal communication skills
- An excellent work ethic and attention to detail
- Ability to multitask and handle customer issues over the phone, chat, email, and messaging
- Bilingual (Spanish)
- Prior experience taking calls directly from customers in a technical support capacity
- Experience with support ticket systems (we use Intercom)
- Knowledge of Enterprise Hardware/Software or SaaS Solutions
- Knowledge of Smart home devices and how to troubleshoot them
Benefits
- Medical, dental, vision, and life insurance with low deductibles and 75 6100% employer contributions
- Flexible and generous PTO (because we know how important work-life balance is)
- A competitive 401(k) with employer contributions
- Paid parental leave
- Discounted insurance plans for pets and legal services
- An employee stock purchase plan to help you invest in your future
- Additional discretionary and incentive payment considerations based on company and individual performance
Company Overview