Customer Success Coordinator

Entrusted is a family-owned restoration company focused on supporting homeowners during their time of need. The Customer Success Coordinator will engage with homeowners, establish trust, and facilitate a seamless process for scheduling assessments and ensuring satisfaction.

Responsibilities

• Receive and make calls from homeowners in their time of need, establish trust through a tailored and professional process, help set clear expectations, and cater to the homeowner in a way that progressively ensures the outcome of an immediately scheduled visit
• Serve the sales team by gathering, verifying, and confirming necessary information from the homeowner to facilitate and establish a successful and seamless process from start to finish
• Show genuine care for the homeowner by proactively outlining and scheduling assessments with urgency, establishing credibility, and setting clear expectations
• Actively provide value to the homeowner through the affirmation of referral sources, ownership of the scheduling experience, and follow-up communication
• Other duties may be assigned

Skills

• Experience working remotely or in a self-managed role
• A hungry mindset, and an inner passion for driving performance
• Exposure to inside sales, or desire to learn and grow in essential sales skills
• Experience in scheduling and high-volume communication
• Reliability, ownership, and strong follow-through
• A strong work ethic and genuine care for people
• Naturally curious, humble, and eager to learn
• Communicates clearly and confidently
• Organized, detail-oriented, and solutions-driven
• Comfortable with technology and multitasking
• Thrives under pressure and keeps a positive attitude
• Brings energy, empathy, and authenticity to every interaction

Benefits

• 401k retirement program
• Health, dental, and vision insurance
• Company provided life insurance and short / long term disability
• Paid vacation, paid sick time, paid holidays
• Company paid access to Dave Ramsey’s SmartDollar Financial program
• Gym reimbursement

Company Overview