[Remote] Customer Success Manager
Note: The job is a remote job and is open to candidates in USA. Placer.ai is a location analytics company that empowers organizations to understand the physical world through its advanced platform. They are seeking a Customer Success Manager to manage customer relationships, drive product adoption, and ensure revenue retention while collaborating with cross-functional teams.
Responsibilities
- Own onboarding, nurturing, retention, upselling and ongoing success for all customers
- Refine the customer journey, design listening points and define/refine the segmentation of customer base to ensure highly efficient alignment of resources
- Engage actively in client discussions to position the value of our solution
- Partner with cross functional teams to ensure customer feedback is incorporated into the product roadmap
Skills
- BA/BS degree
- 1-3 years of Customer Success experience
- Keen attention to detail to drive exceptional execution and operational quality
- Entrepreneurial spirit, a self-starter, who is internally driven to make an impact on both the customer and a growth directed organization
- Aptitude for being organized with flexibility to deliver results in a fast-paced environment
- Experience working with cross-functional teams and projects
- Demonstrated experience in presenting complex data in understandable ways to address customers business questions
- Demonstrated experience using analytical tools to measure performance, determine improvements and innovations, and make adjustments accordingly
- Remote opportunity with limited travel
- Proven ability to leverage business intelligence and analytics tools to perform analyses and measure the impacts of your initiatives on key metrics such as activation, adoption and retention
Benefits
- Medical, dental and vision coverage
- Flexible time off
- 401K
- Equity awards for certain roles
- Fully remote
Company Overview