[Remote] Bilingual Specialist, Business Banking Services (Remote)

Note: The job is a remote job and is open to candidates in USA. BMO is committed to helping small businesses achieve their dreams through financial solutions and exceptional customer service. As a Bilingual Specialist in Business Banking Services, you will support non-French speaking customers and provide advice on banking strategies and products while collaborating with internal teams.

Responsibilities

• Handle customer inquiries in an informed, professional, and efficient manner
• Escalate complex or unresolved customer situations to the appropriate BMO colleague as required
• Perform any required activities & transactional outcomes after calls to ensure customer’s requests are accurately processed. Refer to other business groups as needed
• Maintain current knowledge of business banking and credit card products & processes and integrate into customer conversations in a professional manner
• Maintains the confidentiality of customer and Bank information and Adheres to regulatory and compliance requirements appropriate for the jurisdiction. Report issues as needed to protect the bank, and our customers
• Engage clients in holistic needs based conversations to develop a complete understanding of the Business Banking needs and identify financial solutions to fulfill immediate and future needs. These solutions include commercial deposit accounts, cash management solutions (Online Banking For Business, Electronic Funds Transfers, & Wires), Small Business Lending & Small Business Credit Cards, Merchant Service Solutions (Moneris), Payroll Solutions (ADP) & more

Skills

• Proficiency in a language other than French to interact, support and/or provide services to non-French speaking customers, employees and/or partners inside and/or outside the province of Quebec
• Working knowledge of Personal and Small Business Banking Products
• Strong interpersonal skills, including the ability to build rapport and proactively establish personal connections
• Organization skills
• An aptitude for continuous learning, listening, solving problems, and responding flexibly/creatively to new challenges
• Strong collaboration with internal partners and team members
• Strong analytical and problem-solving skills
• High school diploma or equivalent work experience
• Bilingualism French/English Required
• Contact Center & Banking Experience

Benefits

• Commission structure
• Performance-based incentives
• Discretionary bonuses
• Health insurance
• Tuition reimbursement
• Accident and life insurance
• Retirement savings plans
• In-depth training and coaching
• Manager support and network-building opportunities

Company Overview