[Remote] Customer Support Agent (Fluent in Spanish) - Freelance Project
Note: The job is a remote job and is open to candidates in USA. Invisible Technologies is a company focused on AI-driven technology in the financial services industry. They are seeking a bilingual Customer Support Agent fluent in English and Spanish to assist clients with retirement plan support and technical troubleshooting through various communication channels.
Responsibilities
- Provide prompt, accurate, and bilingual support via phone, email, and live chat, ensuring a positive experience for both English and Spanish-speaking customers
- Assist with account activation, integration troubleshooting, and product-related inquiries
- Deliver accurate guidance on client's retirement plan offerings (401k, IRA, Profit Sharing Plans)
- Troubleshoot technical issues and escalate complex cases as needed
- Utilize Zendesk, Aircall, and internal CRM systems for tracking, managing, and resolving customer interactions
- Collaborate with internal teams to escalate issues efficiently and improve customer service
Skills
- High school diploma or equivalent; a degree in Business, Finance, or IT is a plus
- Bilingual fluency in Spanish and English, with strong verbal and written communication skills in both languages
- Previous customer service experience, ideally within technical support or financial services
- Familiarity with retirement plans or financial account management (401k, IRA) is advantageous
- Excellent multitasking, problem-solving, and organizational skills in a fast-paced environment
- High attention to detail and ability to work both independently and as part of a remote team
- Must pass a background check
- Proficiency in Zendesk and Aircall is preferred
Company Overview