Underwriting Support Associate
Michigan Millers Mutual Insurance Company is a mutual insurance company with over 140 years of experience in the property-and-casualty insurance sector. They are seeking an Underwriting Support Associate to provide administrative support for commercial lines, loss control, and premium audit teams.
Responsibilities
- Reviews premium audit requests and assigns them to appropriate audit vendors based on guidelines
- Processes final audit results
- Ensures adequate information is provided for the audit team to process
- Reviews and assigns underwriting loss control requests for new business quotes, renewals, high loss ratios, and service accounts
- Handles receipt of incoming reports, follows company guidelines, and issues recommendation letters, as needed
- Seeks relevant information and answers to key questions
- Verifies that information collected and reported by auditors meets established guidelines
- Makes decisions for routine activities
- Applies knowledge to help solve problems of relatively limited scope and complexity
- Identifies straightforward problems and recommends solutions for more complex problems
- Maintains commitment to increasing both internal and external customer satisfaction
- Sets proper customer expectations
- Assumes responsibility for solving customer problems
- Ensures commitments to customers are met by responding to phone and email correspondence
- Performs special projects and other duties as assigned
Skills
- Prior customer service work experience
- Proven ability to work effectively with others
- Ability to manage multiple projects and work closely with various teams and departments
- Ability to design, author, or create written materials that support loss control efforts
- Strong organizational and time management skills to prioritize workload and meet deadlines
- Proficient use of various core systems, office and computer equipment, and software packages
- High school diploma or equivalent
- Experience in a related field
- Demonstrated relationship-building skills
- Proven analytical skills with ability to exercise sound business judgment
- Demonstrated time management skills with the ability to meet deadlines
Benefits
- Medical insurance options and other standard employee benefits, including dental insurance, vision benefits, life insurance, and more!
- Health Savings Accounts (HSA) and Flexible Spending Accounts (FSA)
- 401(k) Plan (plus company match)
- Time Off 6 including vacation, volunteer, and holiday pay
- Paid Parental Leave
- Bonus opportunities
- Tuition assistance
- Wellness Program 6 including onsite fitness studio
- Michigan Millers believes in supporting a balance between work and life by providing a flexible work environment, which includes a variety of hybrid work arrangements designed to balance individual, job, department, and company needs.
Company Overview