Inside Sales Account Manager
ESET North America is a privately held, global digital security company committed to a positive digital future. They are seeking a Bilingual Inside Cybersecurity Channel Account Manager to maintain and develop their customer base in the Quebec and Eastern Canada Region, focusing on renewals and upsell opportunities.
Responsibilities
- Maintain accurate pipeline of business
- Proactively reaching out to our end user customers to secure upcoming renewals and look for addon, upsell and cross sell opportunities
- Work with and assist ESET resellers and distribution partners as required throughout the sales process to complete sales through the channel
- Maintain accurate account and contact information
- Respond to voicemails per company policy
- Provide & process any and all sales related materials (Quotes, Sales orders, Invoices, Trial Licenses, Etc.) for channel partners
- Handle and/or resolve ESET license credential inquiries/issues for channel partners
- Record and maintain accurate notes for all sales-related activity in Salesforce
- Provide back-up support to sales team colleagues as needed/required by management
- Attend all sales meetings and trainings as required
Skills
- Professional fluency in French is required for this position, with strong proficiency in English
- 1-3 years of experience in Account Management, Sales, or a related field
- Proficiency in Microsoft Office Suite and Salesforce CRM environment
- Must be flexible and available to meet the needs of the department, as well as prospects and customers of ESET
- Up to 10% travel required to support partners, attend events, and participate in in-person collaboration, including trainings, offsites, and team-building activities
- College diploma or bachelor's degree preferred
- Hybrid work environment (two days per week in-office), supporting Quebec and Eastern Canada
Benefits
- Employer-sponsored retirement savings plan (RRSP)
- Wellness and Technology Stipends
- Employee Assistance Program
- Life insurance
- Paid time off
- Volunteer Time off opportunities
- Tuition reimbursement
- Flexible working environment
- Health and wellness programs
- Performance bonuses
- Product discounts
- Holidays
- Paid time off
Company Overview