Remote Data Entry & Customer Data Platform Product Leader – Real‑Time CDP Management – $27/hr – Full‑Time – arenaflex

Why arenaflex?

At arenaflex, we’re redefining the future of travel and hospitality through data‑driven insight, innovative technology, and a relentless focus on the customer experience. Our mission is to connect people to the places they love, and we do it by empowering every employee to bring their authentic self to work. As a global leader with a strong presence in the United States, arenaflex offers a dynamic, inclusive environment where curiosity is celebrated, collaboration is the norm, and continuous learning fuels personal and professional growth.

Position Overview

We are seeking a seasoned Remote Data Entry & Customer Data Platform (CDP) Product Leader to join our growing team. This role is a hybrid blend of technical stewardship, strategic product ownership, and hands‑on data management. You will be the champion of arenaflex’s real‑time CDP—built on the arenaflex Experience Platform (AEP)—ensuring it delivers maximum value to internal marketing, analytics, and product teams while maintaining the highest standards of data quality, security, and compliance.

Key Responsibilities

• Platform Ownership: Manage and maintain the arenaflex Experience Platform (AEP) real‑time CDP to meet evolving business requirements across sales, marketing, and customer service.
• Configuration & Development: Lead new feature development, configuration changes, and ongoing enhancements, translating business needs into technical specifications.
• Technical Guidance: Serve as the go‑to expert for internal stakeholders, providing clear, actionable advice on segment building, data ingestion, and CDP best practices.
• Troubleshooting & Resolution: Diagnose and resolve technical issues quickly, coordinating with IT, external consultants, and arenaflex support teams to implement robust solutions.
• Cross‑Functional Collaboration: Partner with IT, product, marketing, and analytics teams to align platform capabilities with strategic initiatives and roadmaps.
• Industry & Best‑Practice Monitoring: Stay current on emerging trends, regulatory changes, and industry standards related to data platforms, privacy, and customer experience.
• Audit & Governance: Conduct daily health checks, data quality audits, and compliance reviews to ensure the CDP operates at peak efficiency.
• Education & Enablement: Design and deliver training programs that upskill internal teams on effective CDP usage, data stewardship, and analytics integration.
• Vendor Management: Liaise with arenaflex support and third‑party consulting partners to drive product improvements, negotiate workarounds, and influence the product roadmap.

Minimum Qualifications (What You Need to Succeed)

• 3+ years of hands‑on experience with technical data platforms, preferably the arenaflex Experience Platform or a comparable solution.
• Demonstrated ability to troubleshoot complex technical problems and implement sustainable fixes.
• Strong verbal and written communication skills; you can translate technical concepts into clear, business‑focused language for non‑technical audiences.
• Analytical mindset with a proven track record of using data to drive decision‑making.
• Commitment to data security, privacy, and compliance best practices.
• High school diploma, GED, or equivalent; additional education or certifications are a plus.
• U.S. work authorization and age 18 or older.

Preferred Qualifications (Competitive Edge)

• Bachelor’s or advanced degree in Business, Computer Science, Data Science, or a related discipline.
• Experience with customer data platforms such as arenaflex Experience Platform, arenaflex C360, or Segment.
• Successful track record of managing and scaling complex enterprise‑level data architectures.
• Deep knowledge of data governance, data privacy regulations (e.g., GDPR, CCPA), and industry‑standard data handling practices.
• Background in large‑scale e‑commerce or digital media environments, with a focus on optimizing the customer journey.
• Familiarity with cloud‑based data services (AWS, Azure, Google Cloud) and API integrations.

Core Skills & Competencies

• Technical Acumen: Proficiency in data modeling, ETL processes, API management, and platform configuration.
• Problem‑Solving: Ability to diagnose root causes quickly and develop creative, long‑term solutions.
• Communication: Strong storytelling ability to convey data insights and platform capabilities to diverse audiences.
• Collaboration: Comfortable working in cross‑functional, remote teams, fostering trust and shared ownership.
• Leadership: Experience leading training sessions, workshops, and mentorship programs.
• Adaptability: Thrive in a fast‑paced environment where priorities shift and new challenges emerge daily.

Career Growth & Learning Opportunities

arenaflex invests heavily in employee development. As a Product Leader, you will have access to:

• Mentorship from senior technology and product executives.
• Tuition reimbursement for relevant certifications (e.g., CDP, data governance, cloud architecture).
• Internal mobility programs that allow you to explore roles in data analytics, product management, or digital strategy.
• Participation in industry conferences, webinars, and workshops to keep your skill set cutting‑edge.
• Opportunities to lead high‑visibility projects that directly impact arenaflex’s global customer experience.

Work Environment & Culture at arenaflex

Our culture is built on five core values: Care, Integrity, Resilience, Servant Leadership, and Teamwork. We celebrate diversity, encourage curiosity, and empower every employee to take ownership of their work. Remote employees enjoy:

• Flexible work‑hours that support work‑life balance.
• A collaborative virtual workspace with regular team huddles, coffee chats, and cross‑departmental brainstorming sessions.
• Access to a robust employee assistance program that includes mental‑health resources, financial counseling, and wellness initiatives.
• Inclusive Business Resource Groups (BRGs) that connect people around shared interests, backgrounds, and causes.
• Recognition programs such as “Unstoppable Together” that celebrate achievements and milestones.

Compensation, Perks & Benefits

arenaflex offers a competitive total rewards package designed to support you and your family:

• Base Pay: $27 per hour, paid bi‑weekly.
• Performance Incentives: Quarterly bonuses tied to individual and team outcomes.
• Retirement Savings: 401(k) plan with company match up to 9% of eligible compensation.
• Paid Time Off: Generous vacation, holidays, sick leave, and parental‑leave policies.
• Health & Wellness: Comprehensive medical, dental, vision, short‑ and long‑term disability, and flexible spending accounts.
• Family Support: Fertility assistance, surrogacy and adoption support, lactation rooms, and backup childcare services.
• Wellbeing Programs: Access to an employee assistance platform, free financial coaching, and holistic health resources.
• Travel Benefits: Domestic and international flight privileges for you and eligible family members.
• Learning & Development: Career development funds, online learning subscriptions, and internal training academies.
• Discount Programs: Over 500 partner discounts on travel, automotive, home services, insurance, and more through arenaflex Perks.

How to Apply

If you are passionate about turning data into actionable insight, love solving complex technical challenges, and thrive in a remote, collaborative environment, we want to hear from you. Join arenaflex and help us keep climbing toward a brighter, data‑powered future.

Apply Now – Start Your Journey with arenaflex!