[Remote] Billing Coordinator

Note: The job is a remote job and is open to candidates in USA. Steno is a rapidly growing company transforming the litigation technology industry with innovative solutions for law firms. They are seeking a Billing Coordinator to manage high-volume billing operations, ensuring accuracy and efficiency in invoicing and communications.

Responsibilities

• Own high-volume, high-impact work - process invoicing for providers and firms with speed and precision in billing systems
• Manage support channels efficiently - handle tickets and Slack requests with urgency while meeting SLA expectations
• Execute accurate billing operations - enter orders, generate invoices, and verify details to ensure error-free processing
• Coordinate billing communications - route inquiries to the right teams and keep requests moving without delays
• Resolve discrepancies in real time - investigate issues, correct errors, and maintain workflow continuity
• Maintain organized, compliant records - ensure all client and provider documentation is complete and audit-ready
• Drive process improvements - identify inefficiencies and help streamline billing workflows in a fast-paced environment

Skills

• 1+ years of high-volume billing, invoicing, or data entry experience
• Reputation for speed, accuracy, and catching issues early
• Tech-savvy and quick to learn new systems
• Comfortable managing tickets and communication in tools like Google Workspace, Zendesk, and Slack
• Organized and adaptable
• Ability to thrive in a fast-paced, remote environment
• Willingness to work 12:00 PM - 8:30 PM PT, with a mandatory Saturday once a month
• Experience in legal or court reporting

Benefits

• Premium Medical, Dental, & Vision Coverage
• Stock options included
• 100% of premiums covered for some plans - well above industry benchmarks

Company Overview