Back to Jobs

[Remote] Customer Experience Associate - Remote

Remote, USA Full-time Posted 2026-06-12

Note: The job is a remote job and is open to candidates in USA. TrueCar, Inc. is a leading digital automotive platform that helps car buyers save time and money through a network of Certified Dealers. They are seeking a Customer Experience Associate to manage inbound consumer requests and ensure high-quality interactions, contributing to an exceptional experience for both dealers and customers.

Responsibilities

  • Consumer support and triage – manage inbound requests across multiple channels (phone, email, text, chat) with efficiency, empathy, and resolution-focused strategies
  • Consumer data integrity management – ensure accurate, complete, and up-to-date customer records to support personalized experiences, reporting, and overall service quality
  • Deliver high-quality individual customer interactions and resolve cases efficiently
  • Provide real-time feedback on front-line communications to identify changes in trends and patterns

Skills

  • Proven Customer Service experience
  • Experience with Customer Relationship Management (CRM) platforms, such as Salesforce
  • Experience working in a fast-paced, highly accountable organization
  • Exemplary written and verbal communication skills
  • Ability to multitask efficiently and work within assigned scheduling requirements, which may include extended hours and/or weekend availability

Benefits

  • Flexibility to split their work time between home and the office
  • Comfortable shared workspaces in our Santa Monica headquarters office and other regional locations
  • Professional home office setup along with monthly reimbursements for your essentials, like phone and internet
  • 100% employer-paid health, vision, and dental premiums
  • A 401(k) plan with company contributions
  • A wellness reimbursement account
  • Learning & development reimbursement opportunities
  • Flexible PTO for exempt TrueCar Crew Members
  • A generous PTO accrual policy for non-exempt TrueCar Crew Members
  • 14 company-paid holidays and 2 floating holidays

Company Overview

  • At TrueCar, we’re all drivers. It was founded in 2005, and is headquartered in Santa Monica, California, USA, with a workforce of 201-500 employees. Its website is http://truecar.com.
  • Apply To This Job

    Similar Jobs

    [Remote] Customer Service Associate II

    Remote, USA Full-time

    Client Service Associate

    Remote, USA Full-time

    Client Service Associate

    Remote, USA Full-time

    [Remote] Service Desk Technician

    Remote, USA Full-time

    Member Claims Associate (Contract)

    Remote, USA Full-time

    [Remote] Remote Member Service Representative - Part Time

    Remote, USA Full-time

    Customer Success Specialist, SMB

    Remote, USA Full-time

    Spanish/English Bilingual Customer Service Representative, El Paso, TX.

    Remote, USA Full-time

    [Remote] Pharmacy Benefit Administration Client Account Manager

    Remote, USA Full-time

    Public Inquiries Assistant 1 - Constituent Services Section

    Remote, USA Full-time

    Principal Architect, Infrastructure

    Remote, USA Full-time

    Payer Liaison Senior - SP/RJ/DF/GO

    Remote, USA Full-time

    Experienced Remote Customer Service Representative – Delivering Exceptional Air Travel Experiences at arenaflex

    Remote, USA Full-time

    Business Continuity and Disaster Recovery Plan Coordinator/Emergency Management Specialist (Temporary - Wake)

    Remote, USA Full-time

    AI Editor (India - Remote) (Rental Scale-Up by PriceLabs)

    Remote, USA Full-time

    Contract / Commission - Based Regional Marketing & Sales Representative – Telemedicine Services

    Remote, USA Full-time

    Experienced Data Entry Specialist – Remote Opportunity at arenaflex

    Remote, USA Full-time

    QA Automation Engineer (Fitness Industry)

    Remote, USA Full-time

    Experienced Customer Service Representative – Remote Entry-Level Position with arenaflex

    Remote, USA Full-time

    Spanish Interpreter

    Remote, USA Full-time