[Remote] Customer & Technical Support Agent (Remote)
Note: The job is a remote job and is open to candidates in USA. Retail Imaging is a company focused on providing customer and technical support. They are seeking a Customer & Technical Support Agent who will assist customers with account access issues, troubleshoot basic technical problems, and ensure high-quality support while handling sensitive information responsibly.
Responsibilities
- Assist customers by phone with account access and account-related issues via phone
- Troubleshoot login, password, and basic technical issues
- Guide customers through established support processes
- Document customer interactions and resolutions accurately
- Handle confidential information in accordance with company policies
- Meet established service, quality, and productivity standards
Skills
- High school diploma or GED
- Six months of customer service in a call center setting or in a similar setting
- Strong communication and customer service skills
- Basic troubleshooting and problem-solving abilities
- Ability to navigate multiple systems while assisting customers
- Strong attention to detail and ability to handle sensitive information professionally
- Reliable attendance and a quiet workspace suitable for taking calls
- Ability to work an eight-hour shift during our operating hours which are: Monday through Friday: 5:00 AM – 7:00 PM Pacific Time. Saturday: 8:00 AM – 4:30 PM Pacific Time. Note: Saturday availability is required
- Work the assigned schedule with minimal unscheduled absences
- Remain actively available and engaged during scheduled work hours
- Accept and manage inbound calls in alignment with performance expectations
- Meet established productivity, quality, and responsiveness standards
- Communicate clearly and professionally by phone and in writing
- Sit or stand for extended periods while working at a computer workstation
- Use a keyboard, mouse, and headset throughout the workday
- All offers of employment are contingent upon passing a background check and demonstrating the ability to work in the United States
Benefits
- Affordable, comprehensive medical, dental, and vision coverage for you and your dependents.
- A company-matching retirement plan after six months of employment.
- Paid sick leave and vacation time that increases with tenure.
Company Overview