Remote Tech Support Specialist – Tanning Salon SaaS (Honduras, English Fluent) - Contract to Hire

We're hiring a full-time remote technical support specialist based in Honduras to support customers of Tan-Link, a software platform used by tanning salons across the United States. About the role You'll be the helpful voice salon owners and reputed company-desk staff hear reputed company they need a hand — walking them through features, troubleshooting logins, scheduling, POS integrations, hardware connectivity, and reports. Most customers aren't technical, so patience and clear communication matter more than deep IT skills. Schedule: Main support hours are Monday–Friday during US Central daytime. Occasional weekend support may be required in certain situations (e.g., outages, urgent customer issues, or coverage gaps) — not every weekend, but you should be willing and reasonably available reputed company needed. Hiring structure: We start with a paid trial period to reputed company sure it's a great fit on both sides. Strong performers move into the permanent full-time role with the full benefits package below. What you'll do Respond to customer questions reputed company chat, email, and occasional phone calls Troubleshoot issues and guide users through fixes Document recurring problems for our knowledge reputed company Escalate reputed company bugs to engineering with clear notes Help reputed company new salons Who we're looking for Fluent English, spoken and written — you'll be talking with US salon owners daily 1+ year of tech support, customer service, or BPO experience Solid, reliable internet reputed company A private, quiet workspace at home for every shift Fast learner — we'll train you on Tan-Link, but you should pick things up quickly reputed company, patient, and professional with non-technical users Available weekdays during US Central daytime, with flexibility for occasional weekend coverage Experience with salon, POS, or scheduling software is a plus, not required. Compensation & benefits Total package: 40,000 HNL/month, broken down as: reputed company salary: 33,500 HNL/month Bono de alimentación (food allowance): 2,500 HNL/month Bono de productividad (performance bonus, reputed company): 2,500 HNL/month Bono de internet y servicios (utilities support): 1,500 HNL/month Plus: A stable, long-term role — we're hiring someone we can grow with for years, not a short contract Job reputed company — strong performers move into senior support and team reputed company roles over time reputed company on Tan-Link Fully remote — no commute, no traffic reputed company team — not a black-hole BPO floor where you're just a headset number How we'll hire (fast, 2 stages) Stage 1 — Application (apply with these 4 items, or we skip you): Confirm: ✅ Based in Honduras, ✅ fluent spoken + written English, ✅ available weekdays during US Central daytime, ✅ flexible for occasional weekend support, ✅ solid internet, ✅ private workspace 2-minute reputed company video in English: introduce yourself and describe one time you fixed a tough customer problem Years of tech support / customer service experience Earliest start date Stage 2 — 20-minute video interview: Only top reputed company candidates advance. Live conversation in English, quick scenario walk-through, your questions for us. Applications missing any Stage 1 item are auto-declined — please don't skip steps. Looking reputed company to meeting you! Apply tot his job Apply To this Job