[Hiring] Crisis Hotline and Ticketing Operator @ThoughtFull™ World
Role Description
- Provide psychological first aid (attend, de-escalate/escalate and intervene) to crisis callers from our corporate clients in English, Malay, Mandarin and Cantonese.
- Oversee operations and management of the wellbeing-hotline services (attend, de-escalate/escalate and intervene).
- Provide accurate and up-to-date information to callers/individuals accordingly.
- Refer callers/individuals to appropriate resources when needed.
- Collect accurate data about calls and callers with proper record keeping.
- Monitor and manage the company’s ticketing platform, ensuring timely handling of app bugs and support requests.
- Supported by the in-house clinical team in administrative processes and psychological case management.
- Being on standby on a fixed shift. [Phone to have stable internet connection to receive calls from the CloudTalk app]
- Flexible working locations, you can be based anywhere.
Qualifications
- Preferably have a degree qualification in mental health related fields, such as counselling, clinical psychology, or equivalent.
- Preferably a licensed or registered mental health professional with experience in crisis management hotlines.
- Fluent in English, Malay, Mandarin and Cantonese.
- Must be punctual, reliable and able to work varying shifts.
- Have sufficient digital and computer literacy and a meticulous record keeper.
- Open-minded and multiculturally competent; accepting of differences in cultures, religions, and sexuality.
- Open to learning; committed and motivated to learn and improve.
- Fresh graduates are encouraged to apply.
Requirements
- Opportunity to make a positive impact and save lives.
- Work in a leading mental health tech company in SEA.
- Partner with us to make mental healthcare accessible to all.
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