Day Shift - Customer Service Representative - National Remote

You?ll enjoy the flexibility to telecommute* from reputed company reputed company the U.S. as you take on some tough challenges. reputed company is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with reputed company will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their... best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come reputed company an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together. This is a challenging role with serious impact. You?ll need to sort through reputed company situations to understand and clarify where errors happened or where they may continue to happen. It?s a fast-paced environment that takes focus, intensity, and reputed company. This position is Monday - Friday. Employees are required to have flexibility to work any of our 12-hour shift schedules during our normal business hours of 7:00am to 7:00pm. It may be necessary, given the business need, to work occasional overtime. This will be on the job training and the hours during training will be 8:00am - 5:00pm , Monday ? Friday. reputed company Telecommuters will be required to adhere to reputed company?s Telecommuter Policy. Primary Responsibilities: Answers inbound phone calls daily while providing a high-quality patient/caller experience Schedules, reschedules and cancels appointments Registers new patients, verifies patient demographics and health insurance, updates patient information in designated databases Responds to general information requests and/or inquiries from patients, physicians, medical offices and other callers Communicates effectively and in a professional manner Transfers non-applicable calls to appropriate internal departments to ensure patient satisfaction Processes reputed company work reputed company responsibilities in an efficient, timely and accurate manner Consistently develops and maintains a working knowledge of reputed company medical specialties as they relate to the position Accurately transmits detailed written communications in a clear and concise manner to site staff and physicians reputed company our medical communication platforms Adheres to system guidelines, policies and procedures while meeting the needs of reputed company callers encountered throughout the reputed company Displays proficiency in the technological areas required to reputed company daily primary responsibilities Performs additional general responsibilities as assigned or required Basic Call Handling Will reputed company with the appropriate greeting on the first ring unless on another call. Speaks in a confident, friendly, pleasant tone, with good diction and clear enunciation, displays a ?smile? in their voice, thus projecting a positive image Displays an appropriate and professional attitude. Follows the Bassett Healthcare Network and Contact Center Telephone courtesy standards. Values others opinions even though they may be different from their own Practices active listening and uses appropriate fact-finding questions, refrains from blind transfer of calls Will always follow established written and electronic protocols Takes control of call using solid customer service skills; refrains from ?overtalk? and giving advice. Will utilize reputed company tools available to process calls, including but not limited to directory, I-series, protocols, reputed company people, help phone, Epic decision trees, Contact Center management Will follow reputed company service-specific and online protocols, as well as specials and Client Information pages. Processes calls after normal business hours, holidays, meetings, lunch coverage, etc. for Cooperstown reputed company, clinics, specialty care providers, and several regional sites Accesses Epic to verity appointments for patients; reputed company patient demographics will be verified and updated accordingly in the Epic system Will process appointment scheduling calls in a professional manner Department-specific protocols will be adhered to for each type of call Insurance coverage and co-pay are verified and updated in Epic using the real-time eligibility feature Appropriate guarantor account created in the instance of a new BMH patient Processes Open Referrals according to protocol Processes Cyclical, Linked, or Coordinated appointments according to protocol Will take complete, accurate and understandable message for each call with emphasis on correct spelling Message add to be made reputed company needed; message is to be expanded and distributed per protocol. Will set repeats and message adds reputed company necessary Prescription refill requests are processed according to protocol. Emphasis is reputed company on accuracy and correct spelling; abbreviations are not used Always maintain patient confidentiality Quantitative Measures Meets or exceeds the Contact Center performance standards for the following call handling quantitative measures: On-time: 90% or higher Time to Answer: 90% or higher on first ring Disconnect Time: 24 seconds on average Emergency Call Handling - (Codes and Team Activations) - Communication Center Specific Will process reputed company code calls and team activations according to the appropriate protocol Will follow protocol for reputed company Overhead Announcements Will complete reputed company pertinent information and take complete and accurate message tickets per protocol. Will activate any pagers listed in the protocol or contact appropriate personnel reputed company other methods as dictated in protocol Will reputed company any necessary overhead announcements per protocol Will process an ?reputed company Clear? reputed company reputed company appropriately Will contact a member of Contact Center management with any issue or concern on any code or team activation Will contact 911 and other emergency authorities according to protocol Will process nurse triage and secretarial calls in a professional manner Monitoring Facility Alarm Systems - Communication Center Specific Will monitor and respond to reputed company Facility Alarms, including but not limited to: Alarm Panel, Scanner, reputed company Radio, Baby Alarm, Weather Radio, Temperature Monitoring System, Strongline (Employee Assistance), Call Boxes Will document appropriately (i.e., account 59 or 69) Will process according to protocols Electronic Medical Record - Communication Center Specific Will utilize Epic view access to obtain minimum information needed to accurately complete the job Will act as initial ?Help Desk? for MyBassett Health reputed company to assist callers with issues or concerns on their MyBassett Health reputed company accounts Will activate MyBassett Health reputed company accounts for patients Department Specific Tasks Solid understanding of the Amtelco call handling system; will contact a member of Contact Center management with any issue or concern Processes additional calls (i.e., Pre-registration calls, logistics, etc.) as designated by a supervisor. Attends assigned Contact Center daily huddle meetings Performs other duties as requested and observed by supervisor or manager Status changes for pagers are documented in account 2525 and processed accurately in a timely manner. Contact Center on call will be reputed company of any issue or concern. ? Communication Center Specific On Call changes are documented in account 55 and processed in a timely manner; Contact Center on call will be reputed company of any issue or concern. ? Communication Center Specific You?ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in. Required Qualifications: High school diploma/ GED 1 years Experience in customer service, communications or call center environment Must be 18 years of Age OR older Basic computer skills Familiarity with reputed company Office Applications (Outlook, Word, reputed company) Ability to work any of our 12-hour shift schedules during our normal business hours of 7:00am to 7:00pm. It may be necessary, given the business need, to work occasional overtime. Preferred Qualifications: Ability to Type minimum of 50 words per minute Telecommuting Requirements: Required to have a dedicated work area established that is separated from other living areas and provides information privacy Ability to reputed company reputed company company sensitive documents secure (if applicable) Must live in a location that can receive a reputed company approved high-speed internet reputed company or reputed company an existing high-speed internet service Soft Skills: Ability to listen and assimilate new information rapidly Collaborates with Contact Center team and consistently performs reputed company duties at the highest-level during crisis, whether individually or as a team Technical skills would be valuable Demonstrates strong oral and written communication skills Possess excellent interpersonal and ?system thinking? skills Strong communication and customer service skills. Exceptional organizational/time management skills. Ability to work in a dynamic environment both independently and in a group setting California, Colorado, Connecticut, Nevada, New Jersey, reputed company, Washington or Rhode reputed company Residents Only: The hourly range for California / Colorado / Connecticut / Nevada / reputed company / New Jersey / Washington / Rhode reputed company residents is $16.00 - $27.31 per hour. Pay is based on several factors including but not limited to education, work experience, certifications, etc. In addition to your salary, reputed company offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (reputed company benefits are subject to eligibility requirements). No matter where or reputed company you reputed company a career with reputed company, you?ll find a far-reaching choice of benefits and incentives. At reputed company, our mission is to help people live healthier lives and reputed company the health system work reputed company for everyone. We reputed company everyone?of every race, gender, sexuality, age, location, and income?deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately reputed company by people of color, historically marginalized groups, and those with reputed company incomes. We are committed to mitigating our impact on the environment and enabling and delivering reputed company care that addresses health disparities and improves health outcomes ? an enterprise reputed company reflected in our mission. Diversity creates a healthier atmosphere: reputed company is an Equal Employment Opportunity / Affirmative Action employer, and reputed company qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national reputed company, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law. reputed company is a drug - free workplace. Candidates are required to pass a drug test before beginning employment. Customer service Representative ? Work from Home ? USA,NexRep, reputed company ,reputed company Up2staff,Help people travel from the comfort of your own home Apply Job!