[Remote] Customer Success Manager (Bilingual English-Quebec French)

Note: The job is a remote job and is open to candidates in USA. Electric is a company that empowers small and medium-sized businesses with IT and security solutions. They are seeking a bilingual Customer Success Manager to support their expansion into Canada, focusing on managing customer relationships, conducting product demonstrations, and ensuring customer satisfaction and growth.

Responsibilities

• Conduct product demonstrations for prospective French-speaking clients, showcasing how our platform automates the employee lifecycle and mitigates operational risk
• Provide consultative guidance on product integrations (HCM/HRIS) and IT security best practices, leveraging Electric's established frameworks and playbooks
• Own a portfolio of accounts as the primary point of contact, building trusted relationships and deeply understanding each customer's business objectives
• Manage the full post-sales lifecycle — from onboarding through renewal — identifying expansion and upsell opportunities along the way
• Develop and execute success plans, conducting regular check-ins to track adoption, health, and ROI
• Participate in business reviews, using data to demonstrate value and align on customer goals
• Monitor customer health metrics and take proactive steps to mitigate churn risk
• Partner with Sales, Product, Service Delivery, and Support to ensure customer needs are met and feedback is surfaced internally
• Support incident and problem management for customer issues, driving them through to resolution
• Contribute to team initiatives by sharing learnings and identifying process improvements

Skills

• Fluent in both English and French-Canadian
• 2–4 years of experience in a customer-facing Customer Success, Account Management, or related role; B2B SaaS or MSP experience preferred
• Comfortable owning and delivering product demonstrations, with an ability to connect platform capabilities to customer needs
• Collaborative and adaptable, comfortable working in a fast-growing environment
• Strong communicator with the ability to build rapport across a range of stakeholders
• Organized and proactive, with the ability to manage multiple accounts and priorities simultaneously
• Motivated self-starter who takes ownership and follows through
• Exceptional written and verbal communication skills
• Familiarity with IT terminology or security technology is a plus

Benefits

• Offers Equity
• Offers Bonus
• Flexible and generous PTO
• Mental Wellness Days
• Volunteer Days
• Medical, Vision, Dental, and Orthadontia Coverage
• 401k
• ESOP (Employee Stock Option Program)
• Kindbody Membership for Family Planning
• Pre-taxed Commuter Benefits
• Generous Parental Leave
• Paid medical, family, and military leave
• Short and Long Term Disability
• Employee Assistance Programs
• Life Insurance funded by Electric
• Training and career growth
• Awesome team building events!

Company Overview