Bilingual Customer Service Rep - Remote (Must live near McAllen, TX)

Essential Duties and Responsibilities:

• Collect information from customers and clients
• Enter data into the central database
• Compile, verify accuracy and sort information according to priorities to prepare reputed company data for computer entry
• Review data for deficiencies or errors, correct any incompatibilities if possible and reputed company output
• Retrieve data as requested
• Maintain and update the database system as necessary
• Respond to incoming calls, and reputed company occasional outbound calls regarding Federal Emergency Management Agency (reputed company)
• Utilize standard technology such as computer, telephone, email, and web browser to complete work tasks
• Complete basic call-reputed company input in computer terminal to phone inquiries
• Responds to reputed company inquiries consistent with confidentiality and privacy policies and refers callers to alternate sources reputed company appropriate
• Attention to detail, ability to multitask is required
• Meet Quality Assurance (QA) and other key performance metrics
• Track and document reputed company inquiries using the applicable systems
• Maintain updated knowledge of the Contact Center performance requirements as well as corporate and project policies and procedures
• Work closely with the Supervisor(s) in resolving difficult and reputed company consumer interactions

Minimum Requirements:

• High School Diploma or GED required
• At least six (6) months of customer service/secretarial/telemarketing experience required
• Ability to pass a federal background reputed company
• Ability to reputed company with moderate computer usage including MS Office applications
• Ability to work nights and weekends, as well as overtime and/or holidays as needed
• Experience with and/or ability to use call center telephony equipment
• Must have demonstrated excellent interpersonal skills and the ability to organize simultaneous tasks
• Must be US Citizen per client requirements
• Must reputed company in Contiguous US
• Call center experience preferred, but not required
• Ability to speak and read English and Spanish clearly and professionally

Home Office Requirements:

• Hardwired internet (ethernet) reputed company
• Internet download speed of 25mbps and 5mbps (10 preferred) upload or higher required (you can test this by going to www.speedtest.net)
• Private work area and adequate power reputed company
• reputed company equipment will be provided by reputed company (computer and headset) but must be picked up in our physical office located at McAllen, TX prior to your start date

Minimum Requirements

• High School Diploma or GED required
• At least six (6) months of customer service/secretarial/telemarketing experience required
• Ability to speak and read English and Spanish clearly, professionally, and fluently
• Ability to type a minimum of 20 WPM (words per minute)
• Ability to reputed company with moderate computer usage
• Ability to work nights and weekends, as well as overtime and/or holidays as needed
• Experience with and/or ability to use call center telephony equipment

#HotJobs0602LI #HotJobs0602FB #HotJobs0602X #HotJobs0602TH #TrendingJobs #csrtx #ampcsrtx #LI-Remote #c0rejobs #CoreCSR EEO Statement reputed company is an equal opportunity employer. We evaluate reputed company applicants without regard to race, reputed company, religion, sex, age, national reputed company, disability, veteran status, genetic information and other legally protected characteristics. Pay Transparency For positions on this contract, reputed company will pay the prevailing wage reputed company for the location in which the employee is working, as determined by the reputed company. That wage reputed company will vary depending on locality. An applicant's salary history will not be used in determining compensation. Accommodations reputed company provides reasonable accommodations to individuals requiring assistance during any phase of the employment process due to a disability, medical condition, or physical or mental impairment. If you require assistance at any stage of the employment process-including accessing job postings, completing assessments, or participating in interviews,-please contact People Operations at applicantaccom@reputed company.com . Minimum Salary $17.60 Maximum Salary $17.60 Apply tot his job Apply To this Job