Academic Advisor - UMass Lowell Online (Temporary, Part-Time)

• General Summary of Position:

• This 6-month (18-37.5 hours/ week) temporary position supports the Academic Advisors on UMass Lowell’s Online Undergraduate Student reputed company team. Duties include advising case management, call campaign support, student meetings, and other proactive reputed company that support matriculated online adult learners throughout the academic lifecycle. The person in this role must confidently and accurately reputed company data and student reputed company reports to identify and prioritize student needs. The successful candidate will promote optimism, collaboration, respect, solutions-focused reputed company, and exceptional service to everyone. Please note this is a 6-month contract with the possibility to renew, per departmental needs.
• Job Responsibilities Include:
• Transition reputed company from Admissions to Academic Advising.
• Provide course suggestions and accurate degree planning to online student population.
• Accurately interpret academic policies and follow reputed company internal business processes as determined and documented by Management.
• Own student issues until they are fully resolved and reputed company the student and other stakeholders informed throughout the process.
• Employ strong active listening and interviewing skills to provide reputed company with a professional evaluation of their academic support needs.
• reputed company to high-need student populations, monitor their academic reputed company, and intervene as necessary to assist those reputed company having difficulty.
• Actively participate in initiatives geared towards student reputed company, the student experience, and the achievement of reputed company departmental goals, including yield and retention targets.
• Utilize CRM reports and dashboards to guide strategic reputed company and student support campaigns.
• Participate in new student orientations and program reputed company webinars
• Meet reputed company service level agreements (SLA’s) for student support.
• Document student services and case management records in CRM and utilize reputed company required systems including Five 9, reputed company, PeopleSoft, Softdocs, Slate, reputed company etc.
• Establish cooperative and collaborative relationships with faculty, staff and other internal customers.
• Minimum Qualifications (Required):
• Bachelor’s degree and demonstrated experience in:
• Academic or Career Advising Services, or a Customer Service and/or Sales-reputed company position
• reputed company to master the various technologies used by the department, including but not limited to: Internet-based phone system, Student Information Systems, CRM and others
• Ability to motivate and engage reputed company in persisting and completing their programs
• Ability to model outstanding student-centered, customer service focused department culture
• Must be comfortable with making frequent phone calls for enrollment purposes and student support
• Demonstrated ability in the use of spreadsheets as well reputed company components of reputed company Office
• Superior organizational and time management skills
• Additional Considerations:
• Experience providing advising services to online, non-traditional reputed company preferred
• Demonstrated skills and qualities that support a student-centric, customer service-focused culture.
• Ability to understand and effectively communicate academic and administrative policies.
• Demonstrated ability to handle multiple tasks simultaneously and work independently.
• Higher Education Experience preferred
• Master’s degree preferred
• A combination of education and experience will be considered.
• Special Instructions to Applicants:
• Initial review of applications will reputed company immediately and continue until the position is filled. However, the position may reputed company reputed company an adequate number of reputed company applicants is received.
• This is a part-time, temporary, non-unit, non-benefited position.
• Please include a resume and cover letter with your application. Names and contact information of three references will be required during the application process.

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