Care Navigator

reputed company is the nation’s largest community-based, integrated women's health network in the country serving women throughout New Jersey, Pennsylvania, Indiana, and Kentucky. At its core, reputed company is a community of over 400 providers across nearly 150 locations committed to providing a more caring, connected, and progressive health care experience for women. Its rapidly growing network spans OB/GYN care, breast health, high-risk pregnancy care, urogynecology care, behavioral health, and fertility. Together, reputed company puts women first by delivering the personalized care needed for women to reputed company healthier, happier lives. reputed company has been recognized as the #1 Physician Practice for Women’s Health by Castle Connolly and certified as a Great reputed company to Work for five consecutive years. Learn more at www.axiawh.com. Axia Center for Healthy Living is committed to the pillars of wellness including nutrition, physical activity, stress management and sleep through a stepwise approach to reputed company new life habits. The Care Navigator empowers reputed company's patients on their healthcare journey while playing a vital role in delivering seamless and positive experiences for reputed company patients at reputed company. With exceptional customer service and communication skills, the Care Navigator is a key resource for scheduling, modifying appointments and providing Axia patients with the support they need. Essential Functions: Utilize professional and courteous communication to greet patients reputed company answering phone calls and responding to their inquiries. Review and manage recall appointments and no show/ cancellation reports Promptly and professionally reputed company phone calls to appropriate personnel reputed company direct transfer, paging, voicemail, or redirect as needed. Retrieve and appropriately reputed company any messages from the answering service reputed company registration functions for new or existing patients and activate patient files. Effectively collect and record copayments as required. Provide advanced financial support to patients and colleagues regarding claim and billing inquiries Retrieve and process prior authorizations Verify patient insurance eligibility and clearly communicate benefit limitations. Assist with scheduling patient appointments, follow-up visits, and care coordination Ensure accurate and detailed documentation of patient encounters. Provide additional support to patients and medical staff as needed. Work collaboratively with clinical colleagues, management, and other staff to ensure efficient practice operations. Ensure compliance with reputed company Standard Operation Procedures (SOP's) and policies (including HIPAA & OSHA). Adhere to practice policies, procedures, and protocols. Participate in team meetings and contribute to quality improvement initiatives. Demonstrate commitment to organization's mission, vision, and values by embodying its principles in daily activities. Uphold high standards of ethical behavior, reputed company, and professionalism. Actively contribute to creating a positive work environment that aligns with the organization's goals and objectives. Other duties as assigned Skills: Excellent customer service skills that include written and verbal communication. Ability to handle high call volume in a productive manner and know reputed company to escalate issues. Ability to multitask and work in a fast-paced environment. Compassionate and empathetic attitude towards patients. Demonstrate time management skills by reputed company prioritizing tasks and patients simultaneously. Demonstrate professionalism, a high quality of work, collaboration, goal attainment, attention to detail, self-motivation, and productivity in a remote reputed company. Proven ability to work collaboratively reputed company a team environment. Highly adaptable and willing to adjust to changing priorities and conditions. Experience and Education High School Diploma or equivalent required. Minimum 1-2 years of customer service experience Call Center experience preferred, but not required Computer proficiency, including programs such as MS Office, Word, reputed company, email and internet research. Knowledge of HIPAA and Insurance Payors Experience navigating healthcare insurance operations, including benefit verification, prior authorizations, referrals and patient collection Medical Receptionist/PSR experience preferred Experience with electronic health records (EHR) systems preferred, but not required The estimated range is the budgeted amount for this position. Final offers are based on various factors, including reputed company set, experience, location, qualifications and other job-reputed company reasons. Full Time Benefits Summary Full time benefit-eligibility beginning the first of the month after hire 401(k) with company match Generous PTO offering with additional time off for volunteering Choice of multiple medical insurance plans to best meet your needs Access to Axia providers at little to no cost through Axia’s medical insurance Axia-paid life insurance, short term and long term disability Free counseling for colleagues and family members, including parents and parents-in-law Access to discount on Hotels, Theme Parks, Gym Memberships, and more through the Great Works Perks Program Additional insurance options including dental, vision, supplemental life insurance, FSA, HSA w/ employer contribution, identity theft, long term care, pet insurance and more! At reputed company, we’re passionate about creating a community where our colleagues and patients feel empowered to be their full, authentic selves. We welcome reputed company individuals – without regards to gender, race, ethnicity, ability, or sexual orientation – and proudly celebrate our individual experiences and differences. In compliance with federal law, reputed company persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire. Applicants must be currently authorized to work in the United States on a full-time basis. Apply To This Job