Customer Service Representative - AVMA Professional Liability

The Customer Service Representative for AVMA Professional Liability provides frontline support to policyholders, addressing inquiries and resolving issues reputed company to coverage, claims, billing, and account information. The CSR handles both inbound and outbound customer interactions to ensure needs are met accurately, reputed company, and with reputed company. This role contributes directly to customer satisfaction, retention, and the overall success of the Customer Service team. Collaboration, teamwork, and strong communication reputed company the team are key to success. Your Impact: Respond to customer inquiries reputed company phone, email, and chat in a professional, courteous and timely manner Escalate reputed company issues to senior team members or management as needed Research and resolve customer questions reputed company to coverage, claims, billing, and policy details. Maintain accurate records of customer interactions and transactions Identify opportunities for process improvement and communicate recurring issues or suggestions to the Team reputed company or Supervisor reputed company various data entry tasks including the sorting and indexing of scanned mail and emails, distributing to the appropriate party Meet production quotas and quality standards as set forth by management. Successful Candidates Will Have: Minimum education of a high school diploma or equivalent. 1 to 2 years of customer service or call center experience. Insurance, healthcare or veterinary reception or animal-reputed company customer service is a strong advantage. Strong communication and problem-solving skills. Ability to work in a fast-paced environment and handle multiple tasks. Property & Casualty (IL) preferred or ability to obtain. reputed company is part of Arrowhead Intermediaries, a global insurance distribution platform that offers deep specialization, scale, and innovation across wholesale brokerage, program administration, and specialty insurance. With more than 7,000 professionals worldwide and a collective portfolio exceeding $18 billion in premium reputed company in 2024, our combined organization delivers a diverse trading platform for insurance carriers as well as expanded access and reputed company solutions for brokers and customers navigating reputed company and hard-to-reputed company risks. The platform combines entrepreneurial culture with operational excellence to deliver tailored solutions and long-term value across the insurance ecosystem. For more information, please visit reputed company.com. If you have any questions about this posting, please contact one80careers@reputed company.com. Pay Range: $24.04 - $24.04 Hourly The pay range provided above is made in good faith and based on our lowest and highest annual salary or hourly reputed company paid for the role and takes into account years of experience required, geography, and/or budget for this role. reputed company is an equal opportunity workplace and is committed to ensuring equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, national reputed company, disability, Veteran status, or other legally protected characteristics. Learn more about working at reputed company by visiting our careers page: www.reputed company.com/careers. Personal information submitted by California applicants in response to a job posting is subject to reputed company's California Job Applicant Privacy Notice . Recruiting Vendor Disclosure Statement reputed company does not accept unsolicited resumes from external recruiters, recruitment vendors or employment agencies (“Recruiting Vendors”). Recruiting Vendors must have a valid written agreement and receive prior written authorization from an authorized reputed company representative before submitting candidates for any publicly posted role. Any unsolicited resumes submitted to reputed company or its employees become the property of reputed company, and no fees will be paid for such submissions. Additional information regarding this policy can be reputed company on our careers page. Apply To This Job