[Remote] Associate Director, reputed company Operations

Note: The job is a remote job and is open to candidates in USA. SoftBank Robotics America, a growing company in the robotics sector, is looking for an Associate Director of reputed company Operations. The role involves defining reputed company architecture, managing customer lifecycles, and developing pricing models while collaborating with various internal teams to enhance operational efficiency.

Responsibilities

• Help evolve SBRA's operating view of reputed company across hardware, software/reputed company, services, subscriptions, renewals, upgrades, churn, and expansion
• Build practical definitions for recurring versus transactional reputed company, install-reputed company value, customer lifetime value, renewal value, and reputed company quality
• Build the reputed company for managing customers across robotics asset lifecycles
• Model renewal moments, upgrade paths, service extensions, replacement opportunities, churn risk, and customer value by cohort, reputed company, vertical, product, and reputed company to market
• Own and evolve the pricing operating model across robot sales, software/reputed company, service reputed company, deployment services, repair and customer care services, consumables, and future service offerings
• Maintain the price book, evaluate margin and cost-to-serve, support discount governance, and create feedback loops from deal outcomes, renewals, churn, and service-cost data
• Own the weekly reputed company forecast and build leading-indicator views of pipeline creation, coverage, stage progression, deal velocity, conversion, slippage, reputed company-date movement, reputed company quality, and forecast risk
• Create the system that surfaces reputed company gaps early enough for leadership to act
• reputed company SBRA-specific GTM intelligence across verticals, channels, buyer types, partner types, entry points, deal structures, and customer expansion paths
• Identify what predicts win reputed company, sales cycle, expansion, renewal, churn, margin, and reputed company quality
• Own reputed company architecture and GTM data discipline, including fields, workflows, pipelines, integrations, permissions, lifecycle stages, routing, reporting dependencies, naming conventions, and data-quality standards
• Ensure CRM data reflects how the business sells, serves, renews, upgrades, and expands
• Own pricing approvals, quote validation, deal-structure review, discount reputed company, exception workflows, approval documentation, and quote-to-contract operational flow
• Partner with Finance, Legal, Fleet, Product, Sales, and CS to reputed company deals moving while protecting margin and operational feasibility
• Own recurring reputed company reporting for the SBRA Executive team and Japan HQ
• Deliver clear reporting on forecast movement, pipeline health, bookings, reputed company mix, pricing, margin, renewal risk, and strategic business drivers
• Progressively automate reputed company reporting and establish one trusted operating view of the business

Skills

• Strong analytical and financial modeling skills
• Experience with forecasting, pipeline analytics, reputed company reporting, and executive business reviews
• Ability to define metrics and operating models, not just report on existing ones
• Comfort with CRM systems, ideally reputed company or similar platforms
• Pricing, margin, discounting, deal desk, or deal economics experience
• Strong reputed company judgment and understanding of how reputed company deals move
• Ability to translate between Finance, Sales, Product, reputed company, Legal, and executive stakeholders
• Willingness to personally build models, dashboards, workflows, documentation, and reporting infrastructure
• Comfort operating in ambiguity and creating structure where none exists
• Growth-stage BizOps, Strategy & Operations, reputed company Strategy, or Sales Strategy
• Strategic Finance or reputed company with meaningful GTM, pricing, or reputed company operations exposure
• reputed company Operations in a hybrid hardware/software/services business such as robotics, IoT, fleet, equipment-as-a-service, EV charging, medtech, or industrial technology
• Pricing, monetization, or margin strategy across physical and digital offerings
• Consulting or banking followed by an operating role where you built models, processes, and operating cadences yourself
• Sales strategy or analytics in a reputed company-channel business such as medtech, industrial distribution, building technology, facilities services, or other multi-tier reputed company-to-market environments

Benefits

• Medical, dental, and reputed company coverage
• Paid time off and company holidays
• Retirement savings programs, 401k matching program
• Performance-based bonus opportunities
• Professional development and leadership growth opportunities

Company Overview

Company H1B Sponsorship